Datacolor User to User Support Group.

I just want to let the group know that over the past week or so I've 
been reminded of what world-class customer support is.  

I've been having technical problems with PFP for about two weeks.  
Half a dozen emails and phone calls to/from Colorvision tech support 
failed to resolve the situation, even when the company sent me a 
replacement spectro.  But the Colorvision/Datacolor folks were no 
more willing to give up than I was.  Last Friday afternoon, I 
received calls from two of their Big Technical Guns, who led me 
through a series of diagnostics.  Within an hour, we identified the 
problem, and Saturday morning I received an overnight delivery of a 
new spectro.

My PFP is back on line, and I'm back in business.

Not many companies I deal with display this kind of persistence in 
resolving thorny customer issues, especially when the customer is a 
one-man operation.  Like I said -- world class.

Robert

Robert's report of excellent customer service is a heartwarming thing to 
read. Congratulations Colorvision tech support! This is the sort of thing 
which builds customer loyalty and which is all too rare in computer-related 
things. I haven't had problems with my Spectro, but I've also been very 
impressed with the support available for the much smaller problems I have 
had with PFP - and let me say that those problems were entirely due to my 
own carelessness, but they were nevertheless resolved quickly and politely 
by Colorvision personnell.

Bill Hansen