Disklavier

Thanks for the suggestions.  We've done all that, including retro installing
version 3 of the software so it would allow us to re-install version 4.  I
have also recalibrated the keyboard sensors.

My difficulty is getting Yamaha to acknowledge that there is anything wrong
with the piano so that they might get an engineer to look at it.

After the 8th drop-out, I have agreed with Yamaha not to connect the
internet or any other device to the piano - to see if it happens again.

 

Geoff

 

  _____  

From: disklavier@yahoogroups.com [mailto:disklavier@yahoogroups.com] On
Behalf Of Adrian Thomas
Sent: Wednesday, 8 May 2013 1:30 AM
To: disklavier@yahoogroups.com
Subject: RE: [disklavier] Fault with new DKV Mark IV

 

  

You could try a reset (should be under the "Setup" -> "System" functions).
If that doesn't work, try reloading the software (if you're on the internet,
go to "Network Update" in the internet options). After re-installing the
software, also make sure you do the interface updater on the remote and then
go to "Setup" -> "System" -> " Recall Demo Album". If the piano says that
you already have the latest software, you may need to do the update using a
booot disk and CD to force the piano to re-install the software.

 

It's unlikely that you have a hardware fault with the default piano voice,
otherwise you'd get more serious problems than it just "not sounding right".

 

If that doesn't work, you probably need to get an engineer to have a look at
the piano.

Adrian Thomas

On May 7 2013, Geoff Ward wrote: 

>The piano selected is the grand piano. The settings have all been checked
>by a Yamaha rep. The tonal problem is noticeable in playing any file or
>playing from the keyboard in quiet mode. 
>
>The 8th keyboard lock-up happened tonight. In fact, the whole thing was
>frozen in quiet mode and no sound could be obtained at all. It needed a
>reboot.
>
> 
>
>Geoff
>
> 
>
> _____ 
>
>From: disklavier@yahoogroups.com [mailto:disklavier@yahoogroups.com] On
>Behalf Of CarolRPT
>Sent: Monday, 6 May 2013 4:36 PM
>To: disklavier@yahoogroups.com
>Subject: Re: [disklavier] Fault with new DKV Mark IV
>
> 
>
> 
>
>There are several different piano tones included on that sound card. The
>headphone jack used to have its own amplifier and a sampled version of the
>Yamaha CFIII concert grand piano. So check the settings and see what tone
is
>being played and that the volume is set to your liking. It also depends on
>the data in the music files. Are you having this problem playing Yamaha
>files?
>
>Carol
>
>On May 5, 2013, at 6:12 PM, "gward1211" > > wrote:
>
>> I have a brand new C3 with a DKV Mark IV. It is 2 months old. 
>> There seems to be 2 faults with this DKV, Yamaha says not so.
>> 
>> My question: Can anyone out there with a Mark IV please tell me whether
>the digital piano in quiet mode is a close tonal approximation of the
>acoustic piano - or is there a big difference - like chalk and cheese? None
>of the dealers where I live have a Mark IV on display.
>> 
>> Background:
>> The first fault appeared whilst playing in Quiet Mode with headphones.
The
>digital piano suddenly stopped playing. The only way to get it working
again
>was to power off and on again. A string of I/O errors were reported on the
>screen of the PRC100.
>> This has now happened a total of 7 times and Yamaha denies there is a
>fault, claiming that because I have connected a laptop to the USB port and
>played some MIDI files on several occasions, that this has somehow upset
the
>settings of the DKV. In none of the instances when the keyboard drop-out
>fault has occurred, has the laptop been connected to the DKV. I have agreed
>with Yamaha that we will wait and see if it happens again.
>> 
>> 2nd fault: I continued to play in quiet mode without headphones and
>immediately noticed that the digital piano had lost its "guts" -playing
>loudly does not produce near the volume that it used to. The tonal quality
>(in my opinion) has also suffered. Before this occurrence, the digital
piano
>in quiet mode was a very good approximation of the acoustic piano. Now it
>sounds like a $1,000 cheapie. The tone is a flat tone with no harmonics or
>overtones that you can hear from the acoustic piano. This is somewhat
>subjective - when I first got the DKV I was amazed at how good the digital
>piano sounded. Now I am embarrassed to show it to anyone.
>> A Yamaha rep has called but can't get it back to what it was (in my
>opinion) before the fault occurred. He says it sounds ok. Hence, my
question
>above.
>> 
>> Kind regards
>> 
>> 
>> 
>> 
>> ------------------------------------
>> 
>> To Post a message to the group, send it to: disklavier@...
> 
>> 
>> To Post a private message to Todd Muncy, the group's founder and
>moderator, send it to:
>> disklavier-owner@...
> 
>> 
>> To reach our group's web site go to:
>> http://Yahoogroups.com/group/disklavier
>> 
>> THINKING OF LEAVING THE GROUP?
>> If you are thinking of unsubcribing because you are getting too much
mail,
>go the the web site and change your email delivery option instead. That
will
>fix the problem, while maintaining your access to the group. If you insist
>on leaving us completely send a blank email to:
>> disklavier-unsubscribe@...
> 
>> 
>> Know someone who wants to join? Have them send a blank email to:
>> disklavier-subscribe@...
> or give them this link:
>> http://Yahoogroups.com/group/disklavier/join 
>> Yahoo! Groups Links
>> 
>> 
>> 
>
>
>
>