Disklavier

Adrian, To avoid that happening, do you need to turn it off completely or
just go to standby mode?

 

Geoff

 

  _____  

From: disklavier@yahoogroups.com [mailto:disklavier@yahoogroups.com] On
Behalf Of Adrian Thomas
Sent: Wednesday, 8 May 2013 11:04 PM
To: disklavier@yahoogroups.com
Subject: Re: [disklavier] Fault with new DKV Mark IV

 

  

I have also found that if the Mark 4 is left on continuously, it tends to
tie itself up in knots and lock up (just like my laptop, and that's a lot
more up to date) ;-)

Adrian Thomas

On May 8 2013, Mark Burby wrote: 

>Geoff
>
>On fault #2 - Just a thought as this happened to me, but if you have ever
>altered the volume of the piano when in Quiet mode through the iPhone/iPad
>(or possibly some other external device?!), then for some reason this can
>upset the volume balance on the piano which I was unable to correct using
>the Yamaha PRC or through any kind of reset. Once the volume was reset *via
>the iPhone app*, this restored my system to glorious full volume. I think
>this is a nasty bug for the unwary. Hope this fixes your problem.
>
>On fault #1 - This is unfortunately not uncommon though it does seem to be
>happening more frequently in your case. I have had this happen many times
>and a hard power reset (shutting down and then physically disconnecting the
>power for 30 seconds) is the only way to restore the system. This is
>another 'feature' but hopefully one that does not occur too frequently so
>as to cause you major inconvenience. I have not been able to determine the
>root cause (nor have I seen anything on the forum to this effect).
>Seemingly random - but unlikely to be a fault, just a flaw in the software
>/ hardware. Very unlikely to be your laptop. The MkIV is an incredibly
>sophisticated and complex bit of machinery that was developed many years
>ago, and was a major feat of its time. However, generally in the world of
>IT, application crashes used to happen a lot more in the past than they do
>these days (ymmv), and I think this is just a legacy of the past.
>
>Mark
>
>
>On 8 May 2013 06:21, Geoff Ward wrote:
>
>> **
>>
>>
>> Thanks for the suggestions. We've done all that, including retro
>> installing version 3 of the software so it would allow us to re-install
>> version 4. I have also recalibrated the keyboard sensors.****
>>
>> My difficulty is getting Yamaha to acknowledge that there is anything
>> wrong with the piano so that they might get an engineer to look at
it.****
>>
>> After the 8th drop-out, I have agreed with Yamaha not to connect the
>> internet or any other device to the piano - to see if it happens
again.***
>> *
>>
>> ** **
>>
>> Geoff****
>>
>> ** **
>> ------------------------------
>>
>> *From:* **disklavier@yahoogroups.com** [mailto:**
>> disklavier@yahoogroups.com**] *On Behalf Of *Adrian Thomas
>> *Sent:* Wednesday, 8 May 2013 1:30 AM
>> *To:* **disklavier@yahoogroups.com**
>> *Subject:* RE: [disklavier] Fault with new DKV Mark IV****
>>
>> ** **
>>
>> ****
>>
>> You could try a reset (should be under the "Setup" -> "System"
functions).
>> If that doesn't work, try reloading the software (if you're on the
>> internet, go to "Network Update" in the internet options). After
>> re-installing the software, also make sure you do the interface updater
on
>> the remote and then go to "Setup" -> "System" -> " Recall Demo Album". If
>> the piano says that you already have the latest software, you may need to
>> do the update using a booot disk and CD to force the piano to re-install
>> the software.****
>>
>> ** **
>>
>> It's unlikely that you have a hardware fault with the default piano
voice,
>> otherwise you'd get more serious problems than it just "not sounding
right".
>> ****
>>
>> ** **
>>
>> If that doesn't work, you probably need to get an engineer to have a look
>> at the piano.
>>
>> Adrian Thomas
>>
>> On May 7 2013, Geoff Ward wrote:
>>
>> >The piano selected is the grand piano. The settings have all been
checked
>> >by a Yamaha rep. The tonal problem is noticeable in playing any file or
>> >playing from the keyboard in quiet mode.
>> >
>> >The 8th keyboard lock-up happened tonight. In fact, the whole thing was
>> >frozen in quiet mode and no sound could be obtained at all. It needed a
>> >reboot.
>> >
>> >
>> >
>> >Geoff
>> >
>> >
>> >
>> > _____
>> >
>> >From: **disklavier@yahoogroups.com**
[mailto:**disklavier@yahoogroups.com
>> **] On
>> >Behalf Of CarolRPT
>> >Sent: Monday, 6 May 2013 4:36 PM
>> >To: **disklavier@yahoogroups.com**
>> >Subject: Re: [disklavier] Fault with new DKV Mark IV
>> >
>> >
>> >
>> >
>> >
>> >There are several different piano tones included on that sound card. The
>> >headphone jack used to have its own amplifier and a sampled version of
the
>> >Yamaha CFIII concert grand piano. So check the settings and see what
tone
>> is
>> >being played and that the volume is set to your liking. It also depends
on
>> >the data in the music files. Are you having this problem playing Yamaha
>> >files?
>> >
>> >Carol
>> >
>> >On May 5, 2013, at 6:12 PM, "gward1211" **>** > wrote:
>> >
>> >> I have a brand new C3 with a DKV Mark IV. It is 2 months old.
>> >> There seems to be 2 faults with this DKV, Yamaha says not so.
>> >>
>> >> My question: Can anyone out there with a Mark IV please tell me
whether
>> >the digital piano in quiet mode is a close tonal approximation of the
>> >acoustic piano - or is there a big difference - like chalk and cheese?
>> None
>> >of the dealers where I live have a Mark IV on display.
>> >>
>> >> Background:
>> >> The first fault appeared whilst playing in Quiet Mode with headphones.
>> The
>> >digital piano suddenly stopped playing. The only way to get it working
>> again
>> >was to power off and on again. A string of I/O errors were reported on
the
>> >screen of the PRC100.
>> >> This has now happened a total of 7 times and Yamaha denies there is a
>> >fault, claiming that because I have connected a laptop to the USB port
and
>> >played some **MIDI** files on several occasions, that this has somehow
>> upset the
>> >settings of the DKV. In none of the instances when the keyboard drop-out
>> >fault has occurred, has the laptop been connected to the DKV. I have
>> agreed
>> >with Yamaha that we will wait and see if it happens again.
>> >>
>> >> 2nd fault: I continued to play in quiet mode without headphones and
>> >immediately noticed that the digital piano had lost its "guts" -playing
>> >loudly does not produce near the volume that it used to. The tonal
quality
>> >(in my opinion) has also suffered. Before this occurrence, the digital
>> piano
>> >in quiet mode was a very good approximation of the acoustic piano. Now
it
>> >sounds like a $1,000 cheapie. The tone is a flat tone with no harmonics
or
>> >overtones that you can hear from the acoustic piano. This is somewhat
>> >subjective - when I first got the DKV I was amazed at how good the
digital
>> >piano sounded. Now I am embarrassed to show it to anyone.
>> >> A Yamaha rep has called but can't get it back to what it was (in my
>> >opinion) before the fault occurred. He says it sounds ok. Hence, my
>> question
>> >above.
>> >>
>> >> Kind regards
>> >>
>> >>
>> >>
>> >>
>> >> ------------------------------------
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>> > ****
>> ************
>>
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>>
>