Thank you for you replies. I am still having trouble trying to find what the actual problem is.
I have been downloading piano files from the http://www.piano-e-competition.com/ website.
Most of them work fine however there are a certain years of the competition that I cant play any of the files from. For example 2002 files work well but 2014 files dont play . I have attached a couple of files as an example.
Might you be able to have a look at them and let me know what the difference between them is and why the 2014 file doesn't work on my disklavier? It would be much appreciated.
Regards, Carl