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Disklavier

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Key drive not recognised error message

Key drive not recognised error message

2012-02-20 by emmalhaypiano

I am brand new to this group and have just had a new and worrying problem on my Mk IV.  Firstly I confess that I haven't used my disklavier for quite a long time (6 months?) and now I find that it won't play in acoustic mode.  If I put it in quiet mode it plays fine (although no keys are pressed), and in acoustic mode, the keys won't move and no sound comes out (obviously).  The pedal function works perfectly and the pedals merrily go up and down without any music sounding.  I have tried everything - shutting down, completely depowering, rebooting the controller.  The 'key' button on the controller is continuously greyed out and when I restart the controller I get the error message 'key drive is not recognised'.  
Has anyone got any ideas at all?
Thanks

Re: [disklavier] Key drive not recognised error message

2012-02-20 by Jeff Kovitz

After you shut it down try unplugging it for 60 seconds - that has worked for me. Make sure you power it down before unplugging it.  Powering it down alone doesn't complete cause a full reboot.



On 2012-02-19, at 14:32, emmalhaypiano <emma@...> wrote:

I am brand new to this group and have just had a new and worrying problem on my Mk IV. Firstly I confess that I haven't used my disklavier for quite a long time (6 months?) and now I find that it won't play in acoustic mode. If I put it in quiet mode it plays fine (although no keys are pressed), and in acoustic mode, the keys won't move and no sound comes out (obviously). The pedal function works perfectly and the pedals merrily go up and down without any music sounding. I have tried everything - shutting down, completely depowering, rebooting the controller. The 'key' button on the controller is continuously greyed out and when I restart the controller I get the error message 'key drive is not recognised'. 
Has anyone got any ideas at all?
Thanks

Re: [disklavier] Key drive not recognised error message

2012-02-20 by Horatio Kemeny

Hi… new to the group as well, and I concur with what Jeff wrote. A full unplug should resolve it… though I find that 10 seconds is enough.

Well, there's three of us that have this problem… which implies a great deal of people do as well. I'm surprised it hasn't been resolved, because it sounds like a software issue -- or at least something that could be dealt with via software.

…..HK

On Feb 19, 2012, at 4:56 PM, Jeff Kovitz wrote:


After you shut it down try unplugging it for 60 seconds - that has worked for me. Make sure you power it down before unplugging it. Powering it down alone doesn't complete cause a full reboot.



On 2012-02-19, at 14:32, emmalhaypiano <emma@...> wrote:

I am brand new to this group and have just had a new and worrying problem on my Mk IV. Firstly I confess that I haven't used my disklavier for quite a long time (6 months?) and now I find that it won't play in acoustic mode. If I put it in quiet mode it plays fine (although no keys are pressed), and in acoustic mode, the keys won't move and no sound comes out (obviously). The pedal function works perfectly and the pedals merrily go up and down without any music sounding. I have tried everything - shutting down, completely depowering, rebooting the controller. The 'key' button on the controller is continuously greyed out and when I restart the controller I get the error message 'key drive is not recognised'.
Has anyone got any ideas at all?
Thanks



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