Emax

Greetings, 


I'm the new guy on the block...... I just recently bought an Emax Rack from Ebay, and have 
come across a problem.  My outputs are sending out a weak signal in comparison to what 
I'm putting into it when I sample.  The output level was sent into ProTools and analyze at 
-40db????? So, I tested all cables and then realized no matter what kind of cord I used, 
balanced or unbalanced, I would have to plug the cord half way in order to  get it to play at 
-20db.  Now that I have a hotter signal it's still weak as hell.  I did a recalibration on the 
data and volume sliders and I'm getting wierd values such as 

"pre minimum:1004 and post:0" all the way down, and, 
"pre minimum:284 and post: 355"  all the way up?

now does this have anything to do with it?????  

And the problem I experienced with the outputs I've had with the input, I have to plug that 
in half way too and see a drastic difference in the VU screen.  Other that everything works 
flawlessly.  Someone PLEASE HELP!!!!!!!!  Do any of you think it's worth trying to fix.... or 
should I just return it?  I'd probably get the seller to fix it.  

Let me know, Thanx, MKR