The Logic Off Topic list

Please, no mac-bashing arguments/platform wars ... this is just for 
information
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Apple unveiled it's new line of G4 PowerMacs today that includes a 
dual 1.25 GHz model with a combined performance of 18 GigaFlops (18 
billion floating point operations per second). This model also 
includes a 2 MB L3 cache at 500 MHz, a 267 MHz direct PCI bus and 2 
separate ATA busses that include the ability to run 2 hard drives on 
the ATA100 bus and 2 on the ATA 66 bus.

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Apple ranked number one in customer support
Thu Aug 8, 2:57 PM ET

by Jim Dalrymple, jdalrymple@...

Consumer Reports recently conducted a survey of its subscribers 
rating customer satisfaction with repairs and getting help from 
computer hardware companies. Of the five companies in the survey, 
Apple ranked number one among Consumer Reports customers.


According to the report, five percent of customers purchased a 
computer that was inoperable within the first month; a further 11 
percent said they had problems in the first month but the computer 
was usable.

Consumer Reports asked 4,600 subscribers to tell them about recent 
experiences trying to get help from a manufacturer's 
technical-support service. The report rated each company on the 
following criteria: Solved the problem; Support Staff; Waiting on the 
phone; Web support; and email support.

Among the companies surveyed for the report including Apple, Dell, 
Gateway, HP and Compaq, only Apple scored better than average in 
every category that they offered services.

"Except for Apple, satisfaction scores were somewhat lower across the 
board, which appears to reflect changes throughout the industry." 
noted the report.