The Logic Off Topic list

At 10:51 AM 4/9/2004, you wrote:

>Sometimes they charge you full price for the ram and then you need to send
>in a rebate to get the money back minus the $40 installation fee. If not
>maybe someone just screwed up, just have them refund the money to you,
>there's no reason you would have needed to cancel the order, just get your
>money back. You can go to the web site and see that the offer is still
>valid. I don't know where you live (I'm in NYC) but if I go the the macmall
>site right now I can get that computer shipped to me for $58 ups ground + a
>rebate that brings it down to around $30 I think. Go to the web site and see
>for your self these two issues and then call macmall and ask them why you
>were charged extra for both and that you want the difference refunded.

When I did call to ask, the reply was "Too bad', you won't get a refund and 
there would be no money back on the shipping. I asked very detailed about 
the shipping and they said thats the ful cost and there are no rebates or 
anything like that. I also rechecked the RAM upgrade which DOES NOT require 
a rebate according to their web site. I have also left messages for the 
salesman AND the manager and have received NO return calls. BTW I live in 
LA, and Macmall is in LA. Yet in the time it took them to ground ship an 
instock compnuter for $111 I ordered another from apple with free shipping 
and it arrived 2 days before Mcalmall (and I ordered it several days after).

So let's get this right.

1) $90 overcharge on shipping with no rebate or discount
2) $100 overcharge on RAM with no rebate whch counters their advertising
3) Not allowed to cancel an ordr I do not want
4) Not allowed to return an order I did not want sent (which they blame on 
apple who says that is not appropriate behavior)
5) I am told to accept a package I don't want so I wil be allowed to return 
it, then told I can't return it because I acceted it.
6) I am being avoided by the salesman and manager

Now I ask, is this appropriate behavior of a company?



>How do you think macmall installed the ram? They opened the box and the
>computer to install it! In no way shape or form is macmall a scam I have
>been ordering from them for years and for the most part are great.
>
You missed the point Andy, its obvious they open EVERY compuer regardless 
of putting ram in it. Using the notion of quality inspection. Do you think 
Apple does not inspect their computers? Also the ram upgrade is a feature 
that I am sure many people ask for so the computer can easily be resold. 
Not to mention that apple still considers it a stock unti and returnable. 
My particular machine according to serial number was ordered in a shipment 
of 100 identical units from Apple several days before I ordered it.

I will keep everyone updated as Apple said they are currently 
investigating. I just want to forwarn anyone who is thining of doing 
business with these people.

Colin Miller