The Logic Off Topic list

On 4/9/04 3:29 PM, "Colin L Miller" wrote:

> 
> When I did call to ask, the reply was "Too bad', you won't get a refund and
> there would be no money back on the shipping. I asked very detailed about
> the shipping and they said thats the ful cost and there are no rebates or
> anything like that. I also rechecked the RAM upgrade which DOES NOT require
> a rebate according to their web site. I have also left messages for the
> salesman AND the manager and have received NO return calls. BTW I live in
> LA, and Macmall is in LA. Yet in the time it took them to ground ship an
> instock compnuter for $111 I ordered another from apple with free shipping
> and it arrived 2 days before Mcalmall (and I ordered it several days after).
> 
> So let's get this right.
> 
> 1) $90 overcharge on shipping with no rebate or discount
> 2) $100 overcharge on RAM with no rebate whch counters their advertising

It's strange your right. I dunno whether you just got a bad seed and manager
or what. I have never had this much problems with them. Talk to someone
different and get to another manager and keep working your way up. Just have
the web site pulled up in front of you with shipping costs and ram ect.. If
you bother them enough they will give in. Also threaten to call the district
attorneys office in California to make a complaint about them, sometime they
are told to give in if something like that is brought up.

> 3) Not allowed to cancel an ordr I do not want

Most places wont let you do this. Ever try to cancel as order from Dell?
forget about it.

> 4) Not allowed to return an order I did not want sent (which they blame on
> apple who says that is not appropriate behavior)

It's on macmall's page

http://www.macmall.com/macmall/information/customer_service/returns.asp

Unfortunately this is true of a lot of computer and electronics online
companies, it's not a shady thing it's just fact.

>> 
> You missed the point Andy, its obvious they open EVERY compuer regardless
> of putting ram in it. Using the notion of quality inspection. Do you think
> Apple does not inspect their computers? Also the ram upgrade is a feature
> that I am sure many people ask for so the computer can easily be resold.
> Not to mention that apple still considers it a stock unti and returnable.
> My particular machine according to serial number was ordered in a shipment
> of 100 identical units from Apple several days before I ordered it.
> 

Why is it obvious they open every computer?