The Logic Off Topic list

You know this is just part of trend of dishonesty on the part of many 
companies. I called AOL tech support and then they shuttled me to a free offer of $25 
for AOL net use, I never used it, then i started seeing $9 charges on my 
credit card. I called and told them to cancel it, and they said they would and 
refund my $25, but nothing ever came. I called the credit card company and they 
said Microsoft and McAfee are doing the same kind of scam - sign you up for 
something free then start charging you.

Regarding your situation - I woiuld fight it 100% with your credit card 
company. First of all - document your story - with dates and times. You DID call to 
cancel the order. You expressed to them that you wanted to cancel the order. 
You might also check to see if it was really shipped before you called them. 
And then document the rest of the story. Also, check their website or catalog 
to read the fine print on shipping charges. Does it say "shipping and 
handling"? 

Overall you have a good case for "breach of contract" in a sense, because 
they charged more than they said they would. 

You can also call Macmall and tell them you are willing to pay $X (their 
price minus $100 or whatever), and if they don't like it, you plan to cancel the 
whole thing and buy from a competitor. From their point of view its better to 
take a hit but still sell you the computer - cuz they are still making money 
and having more volume pass through their hands.

For comparison, I bought a $500 item from ZZounds ( a music item) and it 
didn't quite work the way I wanted, and I returned it within 30 days and they gave 
me 100% refund (including the shipping, even though I used it for a week). So 
a few reputable companies exist.


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