The Logic Off Topic list

Message posted by Andreas Bopp <abopp@...>:

i really need to get rid of my anger. i had problems with a logic pro7
dongle, it seems due to a hub. they treated me as kind of moran because i
never had heard that you may not put the dongle on a hub. furthermore they
not only wouldn't give me garanty but they wanted me to send them by
creditcard the amount the program costs until they would receive my key.
sending my key first wasn't possible either. so i went to the shop i bought
my key and made them solve this problem. this was about two months ago. no
answer...waiting and using GARAGE BAND which by the way is a hell of a lot
more userfriendly than logic. i also had a yellowtool dongle that got
damaged and had to be replaced. i called yellowtool, they were very kind and
told me to mail the dongle, they would replace it immedeately at no
cost...original quote: WE ARE INTERESTED THAT YOU CAN WORK WITH OUR
SOFTWARE. this says it all, doesn't it. unfortunately i cannot work with
yellotools, since logic doesn't care about his customers.
one day i like to have an enterprise that works that well that you don't
give a f*** about your customers.
since i do work with a lot of musicians, producers and schools i can say
that apple has lost more money buy loosing potential buyers than if they had
replaced that dam dongle fast and free of cost. 

so now i feel better :)

> Message posted by Andreas Bopp <abopp@...>:
> 
> i had problems with a logic pro7
> dongle, it seems due to a hub. they treated me as kind of moran because i
> never had heard that you may not put the dongle on a hub. furthermore they
> not only wouldn't give me garanty but they wanted me to send them by
> creditcard the amount the program costs until they would receive my key.
> sending my key first wasn't possible either. so i went to the shop i bought
> my key and made them solve this problem. this was about two months ago. no
> answer...waiting and using GARAGE BAND which by the way is a hell of a lot
> more userfriendly than logic. i also had a yellowtool dongle that got
> damaged and had to be replaced. i called yellowtool, they were very kind and
> told me to mail the dongle, they would replace it immedeately at no
> cost...original quote: WE ARE INTERESTED THAT YOU CAN WORK WITH OUR
> SOFTWARE. this says it all, doesn't it. unfortunately i cannot work with
> yellotools, since logic doesn't care about his customers.
> one day i like to have an enterprise that works that well that you don't
> give a f*** about your customers.
> since i do work with a lot of musicians, producers and schools i can say
> that apple has lost more money buy loosing potential buyers than if they had
> replaced that dam dongle fast and free of cost.

Sorry about that. I am really surprised to here this... Emagic replaced a
mate's key in 3 days back in 6.4 days...

Best,

Andy

Andreas Bopp wrote:
> Message posted by Andreas Bopp <abopp@...>:
> 
> i really need to get rid of my anger. i had problems with a logic pro7
> dongle, it seems due to a hub. they treated me as kind of moran because i
> never had heard that you may not put the dongle on a hub. furthermore they
> not only wouldn't give me garanty but they wanted me to send them by
> creditcard the amount the program costs until they would receive my key.
> sending my key first wasn't possible either. so i went to the shop i bought
> my key and made them solve this problem. this was about two months ago. no
> answer...waiting and using GARAGE BAND which by the way is a hell of a lot
> more userfriendly than logic. i also had a yellowtool dongle that got
> damaged and had to be replaced. i called yellowtool, they were very kind and
> told me to mail the dongle, they would replace it immedeately at no
> cost...original quote: WE ARE INTERESTED THAT YOU CAN WORK WITH OUR
> SOFTWARE. this says it all, doesn't it. unfortunately i cannot work with
> yellotools, since logic doesn't care about his customers.
> one day i like to have an enterprise that works that well that you don't
> give a f*** about your customers.
> since i do work with a lot of musicians, producers and schools i can say
> that apple has lost more money buy loosing potential buyers than if they had
> replaced that dam dongle fast and free of cost. 
> 
> so now i feel better :)

You can put the dongle on a hub. (Well,I can anyway).

Are you talking about the Apple support?

-- 
Pete Thomas
www.petethomas.co.uk

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