Wiardgroup

I always deeply regret when a customer is unhappy with Wiard or myself for any reason.

There seems to be a miscommunication or mixup of some kind, which I am working to 
figure out. This is the first time in 10 years that his has happened.

I regret that the customer felt the need to air this issue so publicly, but also very puzzled 
by this choice.

Please, if you have any difficulties with the products or the company, do not stew over 
them for years until the issue becomes poisonous. And for Heavens sake, do not wait two 
years before inquiring about the order status! I am easy to get in contact with and eager 
keep my customers satisfied. 

BUT I am also very busy and unable to follow up on every single loose end that may occur.

Many people have stated verbally that they were going to place an order, but then never 
sent the deposit for the order. It may be that they just forgot, but often it is because life 
intervened and their car broke down, or they had an unexpected medical expense. There 
are any number of reasons why a luxury purchase is derailed by unavoidable reality.

In the beginning, I used to follow up and call about the not receiving the deposit, but after 
listening to a number of embarrassed explanations, I realized that this just put people on 
the spot and make them feel very defensive and uncomfortable, so I stopped follow up 
calling. This left it to the customers to make sure the order was entered properly.

There was no problem until this recent incident. It is easy to understand how someone 
would become angry if they were waiting years for an order that never got entered onto 
the books to begin with. I will figure out how this occurred and make sure it does not 
happen again.

Thank you all for you kindness and continued support, and again I apologize for this 
unpleasantness. I assure you that this is a single isolated incident.