Emu XL-7 & MP-7 User's Group

On Sunday, April 21, 2002, at 09:40 AM, mikexl7 wrote:

> yes I had not looked at the usb port on my box till i pluged in my
> usb cable.  It seemed not to be mounted properly in the inside of
> the box.  I very carefully pressed the conecter down.
[...]
> --- In xl7@y..., "hysham2000" <isham@f...> wrote:
>>
>> but now I've got an hardware problem  with this port : it's  broken 
>> and moves somewhere in the box...I saw the first time I plugged my usb 
>> it was fragile and make a real attention to go softly without 
>> succes... I have to send this machine back...
>> Does  someone has the same experience ?

I checked with our Mechanical Engineer on this, and he says that there 
were issues with the connector sometimes not getting seated properly in 
the cutout in the housing. There should be no electrical issues here, 
purely mechanical. As Mike said, you should be able to simply wiggle the 
jack a bit and it should snap into place (I believe you would wiggle it 
gently up and down as opposed to right to left).

I can understand Isham's concern and desire to have a perfect machine 
out of the box. But if you are willing to just wiggle the connector a 
bit and get it to snap into place all should be fine from then on, and 
it will save you the down time of sending the unit to get it repaired. 
But absolutely only do whatever you are comfortable with.

We have instituted measures in Manufacturing to see that this doesn't 
happen any more. I'm assuming that very few people will see this kind of 
problem. For those that have, we are of course very sorry for any 
inconvenience this may have caused.

Scott