Emu XL-7 & MP-7 User's Group

to Realm, I feel ya!  I have just joined this group and appreciate your wisdom and knowledge on the command station.  But, I intend on reading the manual thoroughly before flooding the list with questions that may be answered by the manual, simple experince, or the EMU web-site.  Don't get too frustrated with us - thanks 
 
revpathomas

erik_magrini@... wrote:
Hey all, 

Just wanted to send you all a quick message based on some disturbing 
things I had to deal with this AM.  I know many of you have questions 
about your Command Stations, and it's fairly obvious that I post a lot of 
answers on here to those questions.  However, I just need to stress that I 
am NOT part of Emu tech support, just a regular user like you all who 
likes to check his email as often as my job allows and help other people 
out.  Why am I stating this?  Because I came back from a nice long holiday 
weekend to LARGE amount of emails from people privately asking for XX-7 
help off list, which I normally don't mind at all.  What I do mind, is 
people impatiently DEMANDING that I answer their questions asap, and 
sending me repeated requests in the most insulting and derogatory manner 
I've ever seen.  Please, if you want help, I'm more than happy to do what 
I can, but only if you ask in a courteous manner.  If I'm not answering 
your emails, don't assume I'm ignoring you, or start repeatedly sending 
the same email again, and again, and again, etc.  My work has had some 
issues with our email lately, and occasionally I don't get some or I'm 
just not here to get your requests.

What was most surprising, was the number of people telling me flat out 
they haven't even read the manual yet, and then asking really basic 
questions.  It's one thing for the people who don't have XX-7's yet and 
only want to know if it can do x, y or z.  But if you already own the 
unit, you really owe it to yourself to at least try and find the answers 
in the manual before you ask on the list.  I understand that some people 
learn better by asking, but I had so many questions to go through this 
morning, and many of them were no-brainers (even for a newbie) had they 
opened the manual and at least read the first couple of chapters. 
Additionally, don't forget that you can search the list archives, looks in 
the files section for answers and additional documents, and that there's 
an FAQ I've created too.  All of these you can access here:

http://groups.yahoo.com/group/xl7/

Again, I don't mind people asking for help, but please do so in a nice 
way, and have some patience as well.  Thanx, and sorry to bug the list 
with this, but there were SO many extremely rude emails this morning, and 
many of them from people who have been on the list for some time and 
should know better ;) 
Thanx all,
rEalm
(obviously this doesn't apply to everyone that sent me emails over the 
weekend, I don't mean to imply that for those of you that were asking for 
help in a nice way.)



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