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Dave Smith Instruments SYNTHESIZERS

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Dave really supports

2004-05-24 by Miguel Mendoza

Hello all, I write this post following the one that I posted last thusrsday when I talked about my Evolver had a faulty button, this is what happened:
- I sent an email to Evolver support explainig what happened.
- Two hours after, I got an answer signed for Dave Smith his own saying that he was going to send me a new processor which should fix it.
- Next day, friday, I received an email from UPS with the tracking of the parcel.
- Today monday in the early morning I got the processor.
- 12 screws and now it's fixed and working perfectly!
I think that I have to say this because for me it's amazing that a small company like Dave Smith can solve a problem in 4 days from USA to Spain (with a weekend in the middle). When I bought my MOTU 828 MKII and it was faulty I was waiting for a whole month without making music!!!
If Evolver was amazing for me, now it's more than that.
I hope that every company of electronic gear would do the half someday.
Thanks for reading this post and regards.

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