Dave Smith Instruments SYNTHESIZERS

Wow, the short timeframe on the shipping is pretty amazing.  Overall, 
I'm not too surprised, though;  Dave has long had a reputation for 
great service.

I'm glad that everything worked out, and your Evo is back up and 
running.  Now it's time for a "Spanish Evolution"!  ;)


Ski
www.ex5tech.com
EX5Tech Evolver forum:
http://www.ex5tech.com/ex5ubb_cgi/ultimatebb.cgi?ubb=forum&f=23


--- In DSI_Evolver@yahoogroups.com, "Miguel Mendoza" 
<miguel.mendoza@t...> wrote:
> Hello all, I write this post following the one that I posted last 
thusrsday when I talked about my Evolver had a faulty button, this is 
what happened:
> 
> - I sent an email to Evolver support explainig what happened.
> - Two hours after, I got an answer signed for Dave Smith his own 
saying that he was going to send me a new processor which should fix 
it.
> - Next day, friday, I received an email from UPS with the tracking 
of the parcel.
> - Today monday in the early morning I got the processor.
> - 12 screws and now it's fixed and working perfectly!
> 
> I think that I have to say this because for me it's amazing that a 
small company like Dave Smith can solve a problem in 4 days from USA 
to Spain (with a weekend in the middle). When I bought my MOTU 828 
MKII and it was faulty I was waiting for a whole month without making 
music!!!
> 
> If Evolver was amazing for me, now it's more than that.
> I hope that every company of electronic gear would do the half 
someday.
> 
> Thanks for reading this post and regards.

Ditto on that.  Dave's really the man when it comes to service (above
and beyond being an amazing designer).   I sent a message a while back
that my Evolver had up and died.  He responded exceptionally fast, and
had a new processor shipped the next morning.  I got it a day later. 
Of course, I'm in California - so the speed of shipment wasn't all
that surprising.  But the fact that he's looking after his customers
so well is reassuring, particularly in this age of outsourcing.

It's an argument to, when possible, select the smaller shops. 
Typically they are willing to go that extra mile to keep their
customers happy.  But, even in that category, I think Dave Smith still
stands out.

BTW: I've had similar fun with MOTU! Slooooooow....   Roland's _okay_
and Yamaha's terrible - at least in my experiences.

Ah!  I only wish I could afford a Poly right now!

 --e.



--- In DSI_Evolver@yahoogroups.com, "ski_ex5tech" <ztja05@o...> wrote:

> Wow, the short timeframe on the shipping is pretty amazing.  Overall, 
> I'm not too surprised, though;  Dave has long had a reputation for 
> great service.
> 
> I'm glad that everything worked out, and your Evo is back up and 
> running.  Now it's time for a "Spanish Evolution"!  ;)
> 
>