Wow, the short timeframe on the shipping is pretty amazing. Overall, I'm not too surprised, though; Dave has long had a reputation for great service. I'm glad that everything worked out, and your Evo is back up and running. Now it's time for a "Spanish Evolution"! ;) Ski www.ex5tech.com EX5Tech Evolver forum: http://www.ex5tech.com/ex5ubb_cgi/ultimatebb.cgi?ubb=forum&f=23 --- In DSI_Evolver@yahoogroups.com, "Miguel Mendoza" <miguel.mendoza@t...> wrote: > Hello all, I write this post following the one that I posted last thusrsday when I talked about my Evolver had a faulty button, this is what happened: > > - I sent an email to Evolver support explainig what happened. > - Two hours after, I got an answer signed for Dave Smith his own saying that he was going to send me a new processor which should fix it. > - Next day, friday, I received an email from UPS with the tracking of the parcel. > - Today monday in the early morning I got the processor. > - 12 screws and now it's fixed and working perfectly! > > I think that I have to say this because for me it's amazing that a small company like Dave Smith can solve a problem in 4 days from USA to Spain (with a weekend in the middle). When I bought my MOTU 828 MKII and it was faulty I was waiting for a whole month without making music!!! > > If Evolver was amazing for me, now it's more than that. > I hope that every company of electronic gear would do the half someday. > > Thanks for reading this post and regards.
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Re: Dave really supports
2004-05-24 by ski_ex5tech
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