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Dave Smith Instruments SYNTHESIZERS

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Re: [Evolver] Long term reliability

2005-07-10 by afro_88

> > If someone has had faults how were repairs/replacements dealt with,
> > was the unit shipped back to DSI/ did DSI send out replacement parts
> > for the user to undertake a fix.
> 
> DSI is in general very, very, responsive to support queries, will bend
> over backwards to get things fixed up, and won't bullshit you.  It's
> often D.S. himself who responds; being the designer, he's obviously
> immensely knowledgeable, but he's also very friendly and no-nonsense.
> It's an extremely refreshing experience if you're used to typical
> manufacturer "support".

I'll second this. I somehow lost 2 knobs from my Evolver at a gig. I
emailed Dave to get a part number so I could order some replacements
myself. He mailed out a few for free - even though I live in Australia!

I don't think there are any support or warranty issues to worry about!! :D

Max

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