Dave Smith Instruments SYNTHESIZERS

"James Ghivizzani" <jghivizz@...> writes:
> I would like to add my praises to Dave. I had the problem with my evolver
> freezing up. I email him Sunday and within a hour I had the sysex file. 
> Yes on a Sunday, Man that's service! With support like this I can see a PEK
> in my future.

I guess there are many times where lack of manpower is a problem for a
company like DSI, but the complete lack of bureaucracy definitely helps!!

The other thing I love about DSI is a fundamental attitude of "first, trust
the users": if some simple hardware fix needs to be performed, he's more
than willing to just send out the parts and instruction for fixing it
yourself.  Other, larger, companies _will_ do this for simple stuff like
chip swaps, but always seem to discourage it as much as possible -- it's
always "are you sure you want to do this, it will void your warranty!!!"
rather than DSI's "it's simple, give it a try."

This approach might not work for the typical mass market, but given a
sufficiently clueful user-base (which the Evolver community seems to be),
man it can be sooo much quicker and less hassle (for both parties) than
jerking around with "service centers" etc.

[DSI's stuff also seems well designed for easy servicing -- remove four
screws on the PEK and the front panel hinges up revealing all the boards in
convenient easily accessible locations; you don't have to take it off your
stand or even reach around the back...]

-Miles
-- 
The car has become... an article of dress without which we feel uncertain,
unclad, and incomplete.  [Marshall McLuhan, Understanding Media, 1964]