Dave Smith Instruments SYNTHESIZERS

After reading other posts here that applauded DSI for being responsive
and customer oriented, I gave them a call and actually spoke with Dave
Smith.  He's shipping me a new voice board today.  I feel much better
now!  I've always bought synths from the monster companies (Roland,
Yamaha, etc) with hit & miss tech support that I never bothered
calling.  Calling DSI and having Dave help me directly was a very cool
experience.  Getting to tell him that I can't wait to play with his
newest creation...priceless :)

Dennis

--- In DSI_Evolver@yahoogroups.com, "altitude909" <altitude@o...> wrote:
>
> Well DSI is in St. Helena, so if thats not too far, take it to the
> source (or at least call them)
> 
> --- In DSI_Evolver@yahoogroups.com, "notaryandtax" <notaryandtax@y...>
> wrote:
> >
> > Hi all,
> > 
> >   I picked up a new PEK yesterday from guitar center in San Jose. 
> > When I plugged it in the 1st time it got stuck in the boot sequence
> > and froze.  I tried power cycling/unplug-replug the AC adapter etc no
> > luck.  Finally I let it sit for a couple minutes and tried again. 
> > This time it booted up no problem.  I tried power cycling to see what
> > happened and the same result.  Lock ups...unless I let it sit at least
> > 1 minute between tries.  After it did boot, I played with it for about
> > 20 minutes and I started getting horrible clipping/distortion out of
> > voice #1.  This morning it's about a 50/50 chance at a successful
> boot.  
> > 
> > I feel sick to my stomach as the store has no more new in boxes and
> > only the floor demo left.  This is the most expensive synth I've ever
> > bought and I've never had a problem like this before.  Is this a
> > serious hardware/heat related thing I need to return to the store? 
> > Has anyone had this problem straight out of the box?  Any fix I
can do?
> > 
> > Thanks,
> >   Dennis
> >
>