Dave Smith Instruments SYNTHESIZERS

>One good troll deserves another, eh?
>  
>
not at all.... electrotimba's punishment is the very fact that he's 
broadcasting his own failings freely and openly on multiple public foums 
for everyone to see.

I'm just not prepared to see some utter idiot standing up and blaming 
their own inability to work out how to contact people when the first 
mode fails (for whatever reason) on a software company that I have 
personally, directly, through being a paying customer of both, 
experienced to be 1 000 000 times better than soundtower.

>Soundtower is intuitive, full featured and stable.
>
vyzor is a very elegant piece of synth programming conceptualisation.... 
an almost perfect extension of the desktop evolver's concept, in my 
eyes. it's a delight to work with. It has new, useful features that any 
old standard "patch editor" will never even approach. And after a very 
early public beta bigfix, I haven't had a crash or lockup..

Seriously - It's changed the way I want to work with the evolver, and 
lead (partly! - getting a big 80s mixing desk probably had a bit more to 
do with that) to a massive studio re-organisation, that's going to allow 
me to do a hell fo a lot more than I used to.... when I finally get it 
all finished, at least... :-/

And when the final version of vyzor evolver is released, I know that it 
will be even better, faster to work with, and more useful than it 
already is.

In fact,  want to buy vyzor editors for all my my MIDI gear! (in 
particular, my airbase99 and microwave1, if anyone is listening! :-)

> Customer support is 
>fast and top-notch.
>
aaah.... see, I tried to follow your example, and only post positive 
things about my evolver editor of choice to reply... but... well.... no, 
soundtower customer service is NOT fast, and nowhere near top notch.... 
consistently.

what about the huge discussion that ran on this very list, years ago, 
where soundtower customer after soundtower customer posted their 
frustrations and pain with the supposdedly finished product that had to 
be fought against to do even the simplest things, and how the only was 
any of this was addressed, was by repeated, public pressure on the 
developer? Didn't Dave Smith himself  have to go in and email the 
developer with everyone's problems to get the program made usable, cause 
they were ignoring everyone who went to them privately with (the same!) 
problems?

Every public and private action I have seen from soundtower points them 
to be uninterested in the happiness of their users, or the quality of 
their products. They repeatedly unleash unfinished, buggy code on 
people, and repeatedly ignore private communications from people who 
then have problems with it.

OK, the soundtower support guy on this list seems really competent, 
helpful, and friendly. But he's not the person who runs the company. 
He's the bandaid on the festering, septic sore that is the core of  
soundtower's basic concept of software development.




On the other side of the fence -  "Customer support" isn't really an 
issue for the vyzor evolver yet, because it's still in public beta... 
but if the dedication and passion from psycraft that I've seen on the 
vyzor evolver beta list is anything to go by, then you'll bet it's going 
to be great... (then again, the amount of work and multi platform 
testing that's going into getting vyzor evolver 1.0 as perfect as 
possible, I wonder if they're going to have anyone with any problems to 
sort out at all?:-)

>I like it too.
>  
>
congratulations. I hope you appreciate that it took a lot of people a 
lot of yelling and kicking to get that program as useful and good as it 
is now.

>BTW - Their Microwave XT editor is my favorite synth editor ever :)
>  
>
You should try their microwave I editor...
:-/