Dave Smith Instruments SYNTHESIZERS

Well, wont bother to elaborate, wish the psychocrafts all success but
the fact is I used their very own page, registrating and what not 10
days was limit to my patience. If a company cannot handle getting
money from the customers I am doubtfull about their other dept. Anyway
it does not interest anymore.
On other hand once decided to get the Soundtower editor I got it
solved in half an hour or less so lots of thanks to DSI. That is the
way to do it.

electrotimba,

I suppose that if all you want is basic editor functions, and never want 
to be able to automate your evolver's parameters in a VST host, and 
you're happy to work with really unintuiative software, then you've done 
alright for yourself.... in that case, congratulations, and best of luck 
with your music.

Though if you're too hopeless to follow up a web query that hasn't been 
responded to with an simple email, then god help you if you ever need 
customer service from soundtower..... Soundtower has the honour of  
being the supplier of by far away the worst customer service I have 
*ever* seen from a software company..... and that was after they already 
had my money and had supplied me with a buggy, annoying, beta release 
level program that they considered finished.... but hey, that was a long 
time ago... maybe they're different now.






electrotimba wrote:

>Well, wont bother to elaborate, wish the psychocrafts all success but
>the fact is I used their very own page, registrating and what not 10
>days was limit to my patience. If a company cannot handle getting
>money from the customers I am doubtfull about their other dept. Anyway
>it does not interest anymore.
>On other hand once decided to get the Soundtower editor I got it
>solved in half an hour or less so lots of thanks to DSI. That is the
>way to do it.
>  
>

> I suppose that if all you want is basic editor functions, and never want 
> to be able to automate your evolver's parameters in a VST host, and 
> you're happy to work with really unintuiative software, then you've done 
> alright for yourself.... 


One good troll deserves another, eh?

Soundtower is intuitive, full featured and stable. Customer support is 
fast and top-notch. Plus its endorsed by Dave Smith.

I like it too.

BTW - Their Microwave XT editor is my favorite synth editor ever :)

Best Regards, James
--
http://www.carbon111.com/evolver.html

> BTW - Their Microwave XT editor is my favorite synth
> editor ever :)
>

Funny, i've been waiting for them to make the XT
editor mac...i JUST emailed them today and they said
it's in the works...I CANT wait to edit wavetables!

__________________________________________________
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>One good troll deserves another, eh?
>  
>
not at all.... electrotimba's punishment is the very fact that he's 
broadcasting his own failings freely and openly on multiple public foums 
for everyone to see.

I'm just not prepared to see some utter idiot standing up and blaming 
their own inability to work out how to contact people when the first 
mode fails (for whatever reason) on a software company that I have 
personally, directly, through being a paying customer of both, 
experienced to be 1 000 000 times better than soundtower.

>Soundtower is intuitive, full featured and stable.
>
vyzor is a very elegant piece of synth programming conceptualisation.... 
an almost perfect extension of the desktop evolver's concept, in my 
eyes. it's a delight to work with. It has new, useful features that any 
old standard "patch editor" will never even approach. And after a very 
early public beta bigfix, I haven't had a crash or lockup..

Seriously - It's changed the way I want to work with the evolver, and 
lead (partly! - getting a big 80s mixing desk probably had a bit more to 
do with that) to a massive studio re-organisation, that's going to allow 
me to do a hell fo a lot more than I used to.... when I finally get it 
all finished, at least... :-/

And when the final version of vyzor evolver is released, I know that it 
will be even better, faster to work with, and more useful than it 
already is.

In fact,  want to buy vyzor editors for all my my MIDI gear! (in 
particular, my airbase99 and microwave1, if anyone is listening! :-)

> Customer support is 
>fast and top-notch.
>
aaah.... see, I tried to follow your example, and only post positive 
things about my evolver editor of choice to reply... but... well.... no, 
soundtower customer service is NOT fast, and nowhere near top notch.... 
consistently.

what about the huge discussion that ran on this very list, years ago, 
where soundtower customer after soundtower customer posted their 
frustrations and pain with the supposdedly finished product that had to 
be fought against to do even the simplest things, and how the only was 
any of this was addressed, was by repeated, public pressure on the 
developer? Didn't Dave Smith himself  have to go in and email the 
developer with everyone's problems to get the program made usable, cause 
they were ignoring everyone who went to them privately with (the same!) 
problems?

Every public and private action I have seen from soundtower points them 
to be uninterested in the happiness of their users, or the quality of 
their products. They repeatedly unleash unfinished, buggy code on 
people, and repeatedly ignore private communications from people who 
then have problems with it.

OK, the soundtower support guy on this list seems really competent, 
helpful, and friendly. But he's not the person who runs the company. 
He's the bandaid on the festering, septic sore that is the core of  
soundtower's basic concept of software development.




On the other side of the fence -  "Customer support" isn't really an 
issue for the vyzor evolver yet, because it's still in public beta... 
but if the dedication and passion from psycraft that I've seen on the 
vyzor evolver beta list is anything to go by, then you'll bet it's going 
to be great... (then again, the amount of work and multi platform 
testing that's going into getting vyzor evolver 1.0 as perfect as 
possible, I wonder if they're going to have anyone with any problems to 
sort out at all?:-)

>I like it too.
>  
>
congratulations. I hope you appreciate that it took a lot of people a 
lot of yelling and kicking to get that program as useful and good as it 
is now.

>BTW - Their Microwave XT editor is my favorite synth editor ever :)
>  
>
You should try their microwave I editor...
:-/

Punishment? Get a life. Music is my profession and passion I have no
time to waste, one company delivers other does not, so I get what
works. From this little story here I see that psychocraft  have time
for internet bullsh...g but not what they are suppose to do.I dont
care, really, just sharing my experience and advice for those who
might be in similar position as me.
Matter closed


--- In DSI_Evolver@yahoogroups.com, mr julian <jujulilianan@...> wrote:
>
> 
> >One good troll deserves another, eh?
> >  
> >
> not at all.... electrotimba's punishment is the very fact that he's 
> broadcasting his own failings freely and openly on multiple public
foums 
> for everyone to see.
> 
> I'm just not prepared to see some utter idiot standing up and blaming 
> their own inability to work out how to contact people when the first 
> mode fails (for whatever reason) on a software company that I have 
> personally, directly, through being a paying customer of both, 
> experienced to be 1 000 000 times better than soundtower.
> 
> >Soundtower is intuitive, full featured and stable.
> >
> vyzor is a very elegant piece of synth programming
conceptualisation.... 
> an almost perfect extension of the desktop evolver's concept, in my 
> eyes. it's a delight to work with. It has new, useful features that any 
> old standard "patch editor" will never even approach. And after a very 
> early public beta bigfix, I haven't had a crash or lockup..
> 
> Seriously - It's changed the way I want to work with the evolver, and 
> lead (partly! - getting a big 80s mixing desk probably had a bit
more to 
> do with that) to a massive studio re-organisation, that's going to
allow 
> me to do a hell fo a lot more than I used to.... when I finally get it 
> all finished, at least... :-/
> 
> And when the final version of vyzor evolver is released, I know that it 
> will be even better, faster to work with, and more useful than it 
> already is.
> 
> In fact,  want to buy vyzor editors for all my my MIDI gear! (in 
> particular, my airbase99 and microwave1, if anyone is listening! :-)
> 
> > Customer support is 
> >fast and top-notch.
> >
> aaah.... see, I tried to follow your example, and only post positive 
> things about my evolver editor of choice to reply... but... well....
no, 
> soundtower customer service is NOT fast, and nowhere near top notch.... 
> consistently.
> 
> what about the huge discussion that ran on this very list, years ago, 
> where soundtower customer after soundtower customer posted their 
> frustrations and pain with the supposdedly finished product that had to 
> be fought against to do even the simplest things, and how the only was 
> any of this was addressed, was by repeated, public pressure on the 
> developer? Didn't Dave Smith himself  have to go in and email the 
> developer with everyone's problems to get the program made usable,
cause 
> they were ignoring everyone who went to them privately with (the same!) 
> problems?
> 
> Every public and private action I have seen from soundtower points them 
> to be uninterested in the happiness of their users, or the quality of 
> their products. They repeatedly unleash unfinished, buggy code on 
> people, and repeatedly ignore private communications from people who 
> then have problems with it.
> 
> OK, the soundtower support guy on this list seems really competent, 
> helpful, and friendly. But he's not the person who runs the company. 
> He's the bandaid on the festering, septic sore that is the core of  
> soundtower's basic concept of software development.
> 
> 
> 
> 
> On the other side of the fence -  "Customer support" isn't really an 
> issue for the vyzor evolver yet, because it's still in public beta... 
> but if the dedication and passion from psycraft that I've seen on the 
> vyzor evolver beta list is anything to go by, then you'll bet it's
going 

> to be great... (then again, the amount of work and multi platform 
> testing that's going into getting vyzor evolver 1.0 as perfect as 
> possible, I wonder if they're going to have anyone with any problems to 
> sort out at all?:-)
> 
> >I like it too.
> >  
> >
> congratulations. I hope you appreciate that it took a lot of people a 
> lot of yelling and kicking to get that program as useful and good as it 
> is now.
> 
> >BTW - Their Microwave XT editor is my favorite synth editor ever :)
> >  
> >
> You should try their microwave I editor...
> :-/
>

>Punishment? Get a life. Music is my profession and passion I have no
>time to waste,
>
hahahaha!  ....that's funny, coming from someone who's done HOW many 
posts to the ableton forums?

By the way, you should perhaps consider that time spent learning to 
understand something you want to talk about in public is not wasted, if 
it prevents you from making a complete arse of yourself.