Dave Smith Instruments SYNTHESIZERS

Bob Henke wrote:
> Could the people who are happy with support please elaborate on what 
> kind of problems they were having in the first place?
> 
> support quality should be gauged by the problems solved, not the 
> pleasant manner with which dave types/talks
> 
> I love when guys big-up a companies support, when the biggest problem 
> they had was not knowing how to save a patch or something.
> 


Dave Smith gives amazing support.  When I had my MED for about 8 months, 
I was getting distortion very easily and found if I unplugged and 
replugged the power back in, this would clear.  I mentioned it to Dave 
and in the same day told me it sounded like I had a faulty DSP and that 
he would have it replaced immediately.  The turn around from shipping, 
to fixing, to returning was less than 2 weeks.

Also, when I had been learning how to program sysex with my midi 
controller,  I had some questions about the sysex implementation of the 
evolver I didn't understand.  Again, he replied the very same day and 
was kind enough to take some time and explained to me how the sysex 
should be coded in my controller, etc.

Awesome support.