I've been working with synthesizers since I was 15.....I know how to use them. I do not think or feel based on my experience that Dave Smith's PEK lives up to the Hype.
Robert Krueger wrote:
Bob Henke wrote:
> Could the people who are happy with support please elaborate on what
> kind of problems they were having in the first place?
>
> support quality should be gauged by the problems solved, not the
> pleasant manner with which dave types/talks
>
> I love when guys big-up a companies support, when the biggest problem
> they had was not knowing how to save a patch or something.
>
Dave Smith gives amazing support. When I had my MED for about 8 months,
I was getting distortion very easily and found if I unplugged and
replugged the power back in, this would clear. I mentioned it to Dave
and in the same day told me it sounded like I had a faulty DSP and that
he would have it replaced immediately. The turn around from shipping,
to fixing, to returning was less than 2 weeks.
Also, when I had been learning how to program sysex with my midi
controller, I had some questions about the sysex implementation of the
evolver I didn't understand. Again, he replied the very same day and
was kind enough to take some time and explained to me how the sysex
should be coded in my controller, etc.
Awesome support.
The fish are biting.
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