Dave Smith Instruments SYNTHESIZERS

On 16 Oct 2010, at 22:57, Stefan Trippler wrote:

>> In a synth world where it becomes increasingly difficult to differentiate 
>> your product from the next
>> guy's, open source software is one thing that could really set you apart. 
>> How about it, Dave?
> 
> This might indeed bring a few new customers. But most likely not enough to 
> cover the cost of the additional people for the manufacturer's support 
> department.
> 
> Or do you really think that customers wouldn't expect support from the 
> manufacturer for a third party OS or would not blame him for problems caused 
> by 3rd party OSs?

You're probably right, Stefan. Customers can be an unreasonable bunch, it seems. Getting upset at X for code written by Y is pretty clearly unfair though.

Still, there are people doing new firmware for the Jupiter6 amongst others, and I don't think Roland have had any emails complaining about it. So maybe it's possible. I'd like to believe so.

T.