Yamaha DTXpress/DTXplorer/DTXtreme

I have to SECOND that!! Yamaha is EXCELLENT when it
comes to dealing with their customers!
Jade
PS...Hi ya'll!
--- oldguydrummer <rdamon@...> wrote:
> Just a few excerpts from coorespondence with Jim
> Haler, in discussing 
> the Dtxtreme IIS:
> 
> "Everyone that I saw was blown away by the kit, and
> they couldn't
> believe the price."
> 
> "The sampling feature in Dtextreme IIs puts us ahead
> of the game, and
> most everyone liked the feel of our pads better."
> 
> "The module can store up to 95 seconds of mono
> sample, and takes
> cards exceeding 32MB as long as they conform to
> SSFDC standards."
> 
> (Note from OGD: SSFDC=Solid State Floppy Disk
> Card=SmartMedia Card. 
> SmartMedia is just the new fancy name for SSFDC for
> which the 
> standard was based on.)
> 
> I asked him about when a video would be available
> for the Dtxtreme 
> IIS:
> 
> "We don't have a demo video yet but Tony V. will be
> here in February
> to check out the kit, maybe we can do something with
> him."
> 
> OGD commentary:
> 
> I have to say that this kind of response and
> accessibility to a 
> company the size of Yamaha, is extrodinary. 
> 
> To give a real world example of another
> internationally known 
> company, I am currently try to get a simple answer
> from Canon and 
> have run up against a corporate brick wall. They
> will not give end 
> users any access to their corporate folks or
> engineers even to get a 
> simple question answered. If their email product
> support folks don't 
> have a CANNED response on the computer sitting in
> front of them, you 
> are wasting your time trying to get an answer. 
> 
> From the very beginning Yamaha tech. support
> personnel have been 
> accessible and overwhemingly helpful and truely show
> that they care 
> about the end users of their products and will even
> pass questions 
> from end users back to the engineers in Japan, if
> necessary. 
> 
> OGD
> 
> 
> 


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