Yamaha DTXpress/DTXplorer/DTXtreme

Just a few excerpts from coorespondence with Jim Haler, in discussing 
the Dtxtreme IIS:

"Everyone that I saw was blown away by the kit, and they couldn't
believe the price."

"The sampling feature in Dtextreme IIs puts us ahead of the game, and
most everyone liked the feel of our pads better."

"The module can store up to 95 seconds of mono sample, and takes
cards exceeding 32MB as long as they conform to SSFDC standards."

(Note from OGD: SSFDC=Solid State Floppy Disk Card=SmartMedia Card. 
SmartMedia is just the new fancy name for SSFDC for which the 
standard was based on.)

I asked him about when a video would be available for the Dtxtreme 
IIS:

"We don't have a demo video yet but Tony V. will be here in February
to check out the kit, maybe we can do something with him."

OGD commentary:

I have to say that this kind of response and accessibility to a 
company the size of Yamaha, is extrodinary. 

To give a real world example of another internationally known 
company, I am currently try to get a simple answer from Canon and 
have run up against a corporate brick wall. They will not give end 
users any access to their corporate folks or engineers even to get a 
simple question answered. If their email product support folks don't 
have a CANNED response on the computer sitting in front of them, you 
are wasting your time trying to get an answer. 

From the very beginning Yamaha tech. support personnel have been 
accessible and overwhemingly helpful and truely show that they care 
about the end users of their products and will even pass questions 
from end users back to the engineers in Japan, if necessary. 

OGD

I have to SECOND that!! Yamaha is EXCELLENT when it
comes to dealing with their customers!
Jade
PS...Hi ya'll!
--- oldguydrummer <rdamon@...> wrote:
> Just a few excerpts from coorespondence with Jim
> Haler, in discussing 
> the Dtxtreme IIS:
> 
> "Everyone that I saw was blown away by the kit, and
> they couldn't
> believe the price."
> 
> "The sampling feature in Dtextreme IIs puts us ahead
> of the game, and
> most everyone liked the feel of our pads better."
> 
> "The module can store up to 95 seconds of mono
> sample, and takes
> cards exceeding 32MB as long as they conform to
> SSFDC standards."
> 
> (Note from OGD: SSFDC=Solid State Floppy Disk
> Card=SmartMedia Card. 
> SmartMedia is just the new fancy name for SSFDC for
> which the 
> standard was based on.)
> 
> I asked him about when a video would be available
> for the Dtxtreme 
> IIS:
> 
> "We don't have a demo video yet but Tony V. will be
> here in February
> to check out the kit, maybe we can do something with
> him."
> 
> OGD commentary:
> 
> I have to say that this kind of response and
> accessibility to a 
> company the size of Yamaha, is extrodinary. 
> 
> To give a real world example of another
> internationally known 
> company, I am currently try to get a simple answer
> from Canon and 
> have run up against a corporate brick wall. They
> will not give end 
> users any access to their corporate folks or
> engineers even to get a 
> simple question answered. If their email product
> support folks don't 
> have a CANNED response on the computer sitting in
> front of them, you 
> are wasting your time trying to get an answer. 
> 
> From the very beginning Yamaha tech. support
> personnel have been 
> accessible and overwhemingly helpful and truely show
> that they care 
> about the end users of their products and will even
> pass questions 
> from end users back to the engineers in Japan, if
> necessary. 
> 
> OGD
> 
> 
> 


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