Digital BW, The Print

well, i´ve just called them. i´d paid for the order to go global 
priority but apprently it was over the weight limit and the post 
service won´t start tracking until 60 days, shit. almost out of ink and 
I´ve orders to fill and portfolio pcks to print/send. we need a 
european ink manufacturer.

Julian

----- Mensaje Original -----
De: "Sam A. McCandless" <samcc@vom.com>
Fecha: Lunes, Febrero 25, 2002 4:26 pm
Asunto: Re: [Digital BW] MIS customer service

> It's been a mixed bag for me in my first few months with them, and 
> I 
> think at least most of the disappointments I've had with MIS have 
> been avoidable if I'd known how they do business. But I don't 
> think 
> not answering mail is an acceptable eccentricity. In fact, I think 
> not acknowledging orders at their own initiative, not routinely 
> emailing tracking numbers when orders are filled, etc. is pretty 
> shabby service these days.
> 
> Sam McCandless         samcc@...
> 
> 
> >Hi all, has anyone any horror stories re MIS service? I´ve been 
> waiting>for inks for a month and my emails are not being answered. 
> Should I
> >worry??
> >
> >Julian
> 
> 
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