Digital BW, The Print

-----Original Message-----
From: JULIANTHOMAS [mailto:julianthomas@...]
Sent: Monday, February 25, 2002 12:48
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: [Digital BW] MIS customer service




Hi all, has anyone any horror stories re MIS service? I´ve been waiting 
for inks for a month and my emails are not being answered. Should I 
worry??

Julian




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>

> It's been a mixed bag for me in my first few months with them, and 
> I 
> think at least most of the disappointments I've had with MIS have 
> been avoidable if I'd known how they do business. But I don't 
> think 
> not answering mail is an acceptable eccentricity. In fact, I think 
> not acknowledging orders at their own initiative, not routinely 
> emailing tracking numbers when orders are filled, etc. is pretty 
> shabby service these days.
> 
> Sam McCandless         samcc@...
> 
> 
> >Hi all, has anyone any horror stories re MIS service? I´ve been 
> waiting>for inks for a month and my emails are not being answered. 
> Should I
> >worry??
> >
> >Julian
> 
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>

> 
> Alessandro Pardi wrote:
> >
> > Julian,
> >
> > last delivery took *two* months (to Italy: Spain is somewhat nearer to MIS
> > :-). It must be said that it spanned the Christmas period, so you may expect
> > it to take a bit less, now.
> > Anyway, I also had no luck whatsoever with emails to MIS: they must be
> > overwhelmed. It remains to see if they only answer messages about fatal
> > errors (i.e. wrong deliveries), and disregard warnings, or if they ignore
> > emails altogether.
> >
> > Alessandro Pardi
> 
> Julian & Alessandro;
> 
> I have placed about 5 orders with MIS on the web and over the phone.
> Each time they promptly sent out the order and I had it in my hands a
> few days later. I had them send it to me US Postal Priority mail, a
> bargain at around $5 for the shipping. Mind you, I am in the States.
> Once they sent the wrong item, I phoned them and they quickly sent a
> replacement.  I have E-mailed them with questions and those E-mails went
> unanswered. So if I have a question now, I just call them.
> 
> -Jeff
> 
> 
> Please visit the Group Homepage to check the Files, Bookmarks, Polls and other resources as they are often being updated. The page is at:
> 
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From: "Jerry Olson" <jerryolson@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Monday, February 25, 2002 8:20 PM
Subject: Re: [Digital BW] MIS customer service


> I have had identical service from MIS as Jeff has had. For some reason,
> they don't seem to answer e mails very often, but I've never had any
> delays in getting their inks.
>
> Jerry, USA
>
>
> >
> > Julian & Alessandro;
> >
> > I have placed about 5 orders with MIS on the web and over the phone.
> > Each time they promptly sent out the order and I had it in my hands a
> > few days later. I had them send it to me US Postal Priority mail, a
> > bargain at around $5 for the shipping. Mind you, I am in the States.
> > Once they sent the wrong item, I phoned them and they quickly sent a
> > replacement.  I have E-mailed them with questions and those E-mails went
> > unanswered. So if I have a question now, I just call them.
> >
> > -Jeff

> -----Original Message-----
> From: Martin Wesley [mailto:mwesley250@...]
> Sent: 26 February 2002 05:57
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: Re: [Digital BW] MIS customer service
>
>
> MIS would do well to find themselves a European distributor.
>
> (Nij, are you listening?)
>
> Martin

> I have had identical service from MIS as Jeff has had. For some 
> reason,they don't seem to answer e mails very often, but I've 
> never had any
> delays in getting their inks.
> 
> Jerry, USA
> 
> 
> 
> 
> 
> Jeff Magidson wrote:
> > 
> > Alessandro Pardi wrote:
> > >
> > > Julian,
> > >
> > > last delivery took *two* months (to Italy: Spain is somewhat 
> nearer to MIS
> > > :-). It must be said that it spanned the Christmas period, so 
> you may expect
> > > it to take a bit less, now.
> > > Anyway, I also had no luck whatsoever with emails to MIS: they 
> must be
> > > overwhelmed. It remains to see if they only answer messages 
> about fatal
> > > errors (i.e. wrong deliveries), and disregard warnings, or if 
> they ignore
> > > emails altogether.
> > >
> > > Alessandro Pardi
> > 
> > Julian & Alessandro;
> > 
> > I have placed about 5 orders with MIS on the web and over the phone.
> > Each time they promptly sent out the order and I had it in my 
> hands a
> > few days later. I had them send it to me US Postal Priority 
> mail, a
> > bargain at around $5 for the shipping. Mind you, I am in the States.
> > Once they sent the wrong item, I phoned them and they quickly 
> sent a
> > replacement.  I have E-mailed them with questions and those E-
> mails went
> > unanswered. So if I have a question now, I just call them.
> > 
> > -Jeff
> > 
> > 
> > Please visit the Group Homepage to check the Files, Bookmarks, 
> Polls and other resources as they are often being updated. The 
> page is at:
> > 
> > http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> > 
> > Please follow these basic guidelines:
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> > - Include the address of your website, if you have one.
> > - As threads develop, trim off excess portions of earlier 
> messages to keep them short.
> > - As the topic of a thread changes remember to change the 
> subject header.
> > - Good manners are required at all time. No personal attacks or 
> "flames."> - Complete your Yahoo profile.
> > - Before posting a question, search the message archives and the 
> various resources on the homepage.
> > 
> > 
> > 
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> 
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> 
> Please follow these basic guidelines:
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> 
> 
> 
> 
> Your use of Yahoo! Groups is subject to 
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> 
> 
>

> MIS would do well to find themselves a European distributor.
> 
> (Nij, are you listening?)
> 
> Martin
> 
> ----- Original Message -----
> From: "Jerry Olson" <jerryolson@...>
> To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Sent: Monday, February 25, 2002 8:20 PM
> Subject: Re: [Digital BW] MIS customer service
> 
> 
> > I have had identical service from MIS as Jeff has had. For some 
> reason,> they don't seem to answer e mails very often, but I've 
> never had any
> > delays in getting their inks.
> >
> > Jerry, USA
> >
> >
> > >
> > > Julian & Alessandro;
> > >
> > > I have placed about 5 orders with MIS on the web and over the 
> phone.> > Each time they promptly sent out the order and I had it 
> in my hands a
> > > few days later. I had them send it to me US Postal Priority 
> mail, a
> > > bargain at around $5 for the shipping. Mind you, I am in the 
> States.> > Once they sent the wrong item, I phoned them and they 
> quickly sent a
> > > replacement.  I have E-mailed them with questions and those E-
> mails went
> > > unanswered. So if I have a question now, I just call them.
> > >
> > > -Jeff
> 
> 
> 
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> Please visit the Group Homepage to check the Files, Bookmarks, 
> Polls and other resources as they are often being updated. The 
> page is at:
> 
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> 
> Please follow these basic guidelines:
> - Include your full name with your message.
> - Include the address of your website, if you have one.
> - As threads develop, trim off excess portions of earlier messages 
> to keep them short.
> - As the topic of a thread changes remember to change the subject 
> header.- Good manners are required at all time. No personal 
> attacks or "flames."
> - Complete your Yahoo profile.
> - Before posting a question, search the message archives and the 
> various resources on the homepage. 
> 
> 
> 
> 
> Your use of Yahoo! Groups is subject to 
> http://docs.yahoo.com/info/terms/ 
> 
> 
>

> Martin,
> 
> Last I heard, they had one in PermaJet... thankfully, I think they 
> havechanged their pricing strategy that had an $87usd set of inks 
> selling at
> ?199gbp.
> 
> Funnily enough though, a _long_ time ago, I did send them an email 
> askingthem if they wanted to sell large quantities of ink into the 
> UK and Europe,
> but they obviously weren't interested ;)
> 
> Nij
> 
> Nigel Rheam
> MWORDS Limited   www.mwords.co.uk   Digital Fine Art
> 
> > -----Original Message-----
> > From: Martin Wesley [mailto:mwesley250@...]
> > Sent: 26 February 2002 05:57
> > To: DigitalBlackandWhiteThePrint@yahoogroups.com
> > Subject: Re: [Digital BW] MIS customer service
> >
> >
> > MIS would do well to find themselves a European distributor.
> >
> > (Nij, are you listening?)
> >
> > Martin
> 
> 
> ------------------------ Yahoo! Groups Sponsor --------------------
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> Please visit the Group Homepage to check the Files, Bookmarks, 
> Polls and other resources as they are often being updated. The 
> page is at:
> 
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> 
> Please follow these basic guidelines:
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> - Include the address of your website, if you have one.
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> 
> 
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> 
> 
>

> 'fraid I don't know Julian... I _think_ they were only looking to 
> sell the
> VM - as 'Varitone Blax' - a name which IMHO sux.
> 
> When I last saw them at the Excel show in London they said they were
> actually holding off on release to get some curves made for their 
> papers.Paul??? Would that be you?
> 
> On price, I have the _old_ one here in front of me; ?197.94 for 
> 6*125mlVaritone Blax. For some reason, I thought I'd seen a 
> reduced price... but in
> fact it was a note on prices on Adrian Joyner's review of MIS / 
> Piezo in
> DPA - noted as 4 bottles for ?135 (inc vat I think). Probably 
> cheaper for
> you to fedex the stuff over ;)
> 
> Nij
> 
> 
> 
> 
> > -----Original Message-----
> > From: JULIANTHOMAS [mailto:julianthomas@...]
> > Sent: 26 February 2002 10:25
> > To: DigitalBlackandWhiteThePrint@yahoogroups.com
> > Subject: Re: RE: [Digital BW] MIS customer service
> >
> >
> > what are they charging now Nij, what is the rebadged name for FS?
> >
> > Julian
> >
> 
> 
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> 
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> 
>

> -----Original Message-----
> From: JULIANTHOMAS [mailto:julianthomas@...]
> Sent: 26 February 2002 10:25
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: Re: RE: [Digital BW] MIS customer service
>
>
> what are they charging now Nij, what is the rebadged name for FS?
>
> Julian
>

> I ordered a set of VM quads and a CFS from MIS on 16 February. 
> They were
> delivered today, 26 February. That's 9 days to get to the other 
> side of the
> world (Brisbane, Australia). I asked them to use USPS airmail, 
> which they did.
> Postage was US $20.30.
> 
> (Hey Piotr, maybe I have some of that Polish luck too).
> 
> Peter Marquis-Kyle
> 
> 
> 
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> 
>

----- Original Message -----
From: "Nij" <nigel@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Tuesday, February 26, 2002 12:08 AM
Subject: RE: [Digital BW] MIS customer service


> Martin,
>
> Last I heard, they had one in PermaJet... thankfully, I think they have
> changed their pricing strategy that had an $87usd set of inks selling at
> ?199gbp.
>
> Funnily enough though, a _long_ time ago, I did send them an email asking
> them if they wanted to sell large quantities of ink into the UK and
Europe,
> but they obviously weren't interested ;)
>
> Nij
>
(snip)