I have had identical service from MIS as Jeff has had. For some reason, they don't seem to answer e mails very often, but I've never had any delays in getting their inks. Jerry, USA Jeff Magidson wrote: > > Alessandro Pardi wrote: > > > > Julian, > > > > last delivery took *two* months (to Italy: Spain is somewhat nearer to MIS > > :-). It must be said that it spanned the Christmas period, so you may expect > > it to take a bit less, now. > > Anyway, I also had no luck whatsoever with emails to MIS: they must be > > overwhelmed. It remains to see if they only answer messages about fatal > > errors (i.e. wrong deliveries), and disregard warnings, or if they ignore > > emails altogether. > > > > Alessandro Pardi > > Julian & Alessandro; > > I have placed about 5 orders with MIS on the web and over the phone. > Each time they promptly sent out the order and I had it in my hands a > few days later. I had them send it to me US Postal Priority mail, a > bargain at around $5 for the shipping. Mind you, I am in the States. > Once they sent the wrong item, I phoned them and they quickly sent a > replacement. I have E-mailed them with questions and those E-mails went > unanswered. So if I have a question now, I just call them. > > -Jeff > > > Please visit the Group Homepage to check the Files, Bookmarks, Polls and other resources as they are often being updated. The page is at: > > http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint > > Please follow these basic guidelines: > - Include your full name with your message. > - Include the address of your website, if you have one. > - As threads develop, trim off excess portions of earlier messages to keep them short. > - As the topic of a thread changes remember to change the subject header. > - Good manners are required at all time. No personal attacks or "flames." > - Complete your Yahoo profile. > - Before posting a question, search the message archives and the various resources on the homepage. > > > > Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
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Re: [Digital BW] MIS customer service
2002-02-26 by Jerry Olson
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