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Digital BW, The Print

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Re: [Digital BW] MIS customer service

2002-02-26 by Jerry Olson

I have had identical service from MIS as Jeff has had. For some reason,
they don't seem to answer e mails very often, but I've never had any
delays in getting their inks.

Jerry, USA





Jeff Magidson wrote:
> 
> Alessandro Pardi wrote:
> >
> > Julian,
> >
> > last delivery took *two* months (to Italy: Spain is somewhat nearer to MIS
> > :-). It must be said that it spanned the Christmas period, so you may expect
> > it to take a bit less, now.
> > Anyway, I also had no luck whatsoever with emails to MIS: they must be
> > overwhelmed. It remains to see if they only answer messages about fatal
> > errors (i.e. wrong deliveries), and disregard warnings, or if they ignore
> > emails altogether.
> >
> > Alessandro Pardi
> 
> Julian & Alessandro;
> 
> I have placed about 5 orders with MIS on the web and over the phone.
> Each time they promptly sent out the order and I had it in my hands a
> few days later. I had them send it to me US Postal Priority mail, a
> bargain at around $5 for the shipping. Mind you, I am in the States.
> Once they sent the wrong item, I phoned them and they quickly sent a
> replacement.  I have E-mailed them with questions and those E-mails went
> unanswered. So if I have a question now, I just call them.
> 
> -Jeff
> 
> 
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