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Digital BW, The Print

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Re: [Digital BW] MIS customer service

2002-02-26 by Paul Roark

Martin,

You wrote:

>You have to call.

Yes.

>I know it is a steep cost ...

In the U.S. the 800 number is great.

I have alerted MIS about the problem (by e-mail, and I received no
response).  I'll alert MIS of this general thread again.

European distribution just has not materialized the way I would have
expected.  I have not had discussions with MIS about it, but the Permajet
people have not been aggressive in pursuing the curves.  Maybe distribution
from the U.S. is so -- at least potentially -- more efficient in this
internet age, that serving a little B&W niche market is not enough for them
to get excited about.

I did, by the way, get some of Permajet's paper.  The Permajet Museum
Classic seemed like it was real competitive in quality, though I don't know
the price.  It seemed to print well with the default EAM profile.

The fact that the 1290 takes different curves is probably one thing that is
slowing things.  Permajet might want to put some of it's time into seeing if
the 1280 curves can be run on the 1290.

Paul

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