Digital BW, The Print

As others have stated, I have also been a customer of Light Impressions for at least 20 years and have had problems getting products from them.  I love the look of my B&W prints mounted in their Westminster 4 ply mat board, but the last two times I have tried to order some, it has been on back order and a phone call to them stated that they had no idea when it would be in.

Now, I've order a couple of 11x14 archival boxes, thinking they were in stock (no statement in their online catalog or at check out to the contrary), but I discovered, AFTER they charged my credit card and only by calling them, that they were backordered.  They said they should be in "sometime in mid to late February" so I am still waiting.

I believe this may be my last order with them.  There are lots of other places online that don't have these issues.  It's too bad too, because I really do like their products.  Their customer service has just deteriorated too much for me.

keithz
http://kzarts.com


--- In DigitalBlackandWhiteThePrint@yahoogroups.com, CorrPro96@... wrote:
>
> Hi All:
>  
> This is an advisory to not order any products from this company.
> I ordered a portfolio case from them on October 19, 2010, have not received 
>  either the case or a refund from them, even after ten or so phone 
> conversations  with their customer service staff. They have given me a song and 
> dance for 3  months, but have not refunded me $67.20 for the cancelled order.
>  
> Use other sources for these products.
>  
> Richard Massie
> _www.rmassiephotography.com_ (http://www.rmassiephotography.com) 
>  
>  
> 
> 
> [Non-text portions of this message have been removed]
>