Digital BW, The Print

Still having no luck getting my MIS refillable carts (prefilled with MIS Eboni-6) to be recognized by my 1400. It's been two weeks since I initiated a request for help at the MIS helpdesk. Had one suggestion which did not help and have since asked for what to do next but have had no response. When I phone I get a recorded msg saying all agents are busy. I'd like to know what to do.. return these for a new set, get a refund or credit, or what. I've asked that but so far no response.

In the meantime I've ordered a set of empty but refillable carts from Jon Cone. I've been very impressed with his quick response to e-mails, even in the evening. He claims they've had close cooperation with the company in China and have maintained good quality control. I've mixed up some C6b base a la Paul Roark so am poised to fill my Cone carts with the six different dilutions of Eboni.

However am running low on Eboni. Jon has an ink called Piezo Warm Neutral. I asked him if this is similar to Eboni but he said he has not seen Eboni carbon prints so cannot answer that - I appreciated his honesty. Can anyone tell me if that would be a worthy substitute for Eboni? Or should I try another source for Eboni and stick with what we know works?

I hate to desert MIS... I've looked at other websites but MIS can't be beat in terms of a wide variety of supplies we all need... syringes, individual carts, chips, empty bottles, etc.etc. And I've appreciated their close association with Paul Roark who has done so much for our b/w print community.