Digital BW, The Print

Hi Bob and Mike, 
I called Inkjet Mall and spoke to them about color cast in my prints 
and a software problem. The software problem went away after I paid 
$50 to upgrade the software. The ink problem stayed! They told me 
that the inks were probally old and that "old" inks should not be 
used. They made no offer to even replace what was remaining in my 4 
oz bottles. I then told them that I would not purchase more cone 
inks and that I intended to purchase from CIS. I had hoped for some 
kind of response, there was none. Surely if the inks have a "Self 
Life" then there should be a "Use by date" on the cart etc. In my 
case the ink was about a year old. 
The ink that I use in my color 1270 is about the same age with no 
problems. 
I jsut got the impression that Inkjet Mall just was not that 
interested in helping me.
I couldn't be more delighted with the MIS FS Neutral inks. I only 
wish that they sold Artistic Skills by the bottle as well, mine 
definately needs improvement. 
Barry


--- In DigitalBlackandWhiteThePrint@y..., "Bob Obenland" 
<bobenland@m...> wrote:
> > Barry wrote
> 
> 
> > After trying to resolve my problems with the Jon Cone inks with 
the 
> > very poor technical support from Inkjet Mall, (they told me my 
very 
> > expensive Jon Cone inks were no good and to purchase a new set
> 
> 
> Can you share a little bit of what the ink problem was - -
> and why the inks were "no good"...?
> 
> And if the inks were no good = = why would they not GIVE you
> some new ink....
> 
> I am having some problems as well.
> 
> Thanks
> Bob Obenland