Digital BW, The Print

---
I am surprised by the response you got from IJM. I had a problem a 
couple og months ago and no queations asked they sent me a new set of 
ink that is working just fine. I also noticed that there is a use by 
date on them

Vinny



 In DigitalBlackandWhiteThePrint@y..., "flyfishingusa2002" 
<tflyfish@c...> wrote:
> Hi Bob and Mike, 
> I called Inkjet Mall and spoke to them about color cast in my 
prints 
> and a software problem. The software problem went away after I paid 
> $50 to upgrade the software. The ink problem stayed! They told me 
> that the inks were probally old and that "old" inks should not be 
> used. They made no offer to even replace what was remaining in my 4 
> oz bottles. I then told them that I would not purchase more cone 
> inks and that I intended to purchase from CIS. I had hoped for some 
> kind of response, there was none. Surely if the inks have a "Self 
> Life" then there should be a "Use by date" on the cart etc. In my 
> case the ink was about a year old. 
> The ink that I use in my color 1270 is about the same age with no 
> problems. 
> I jsut got the impression that Inkjet Mall just was not that 
> interested in helping me.
> I couldn't be more delighted with the MIS FS Neutral inks. I only 
> wish that they sold Artistic Skills by the bottle as well, mine 
> definately needs improvement. 
> Barry
> 
> 
> --- In DigitalBlackandWhiteThePrint@y..., "Bob Obenland" 
> <bobenland@m...> wrote:
> > > Barry wrote
> > 
> > 
> > > After trying to resolve my problems with the Jon Cone inks with 
> the 
> > > very poor technical support from Inkjet Mall, (they told me my 
> very 
> > > expensive Jon Cone inks were no good and to purchase a new set
> > 
> > 
> > Can you share a little bit of what the ink problem was - -
> > and why the inks were "no good"...?
> > 
> > And if the inks were no good = = why would they not GIVE you
> > some new ink....
> > 
> > I am having some problems as well.
> > 
> > Thanks
> > Bob Obenland