Digital BW, The Print

See what the fear of bankruptcy can do to a company. :)
Nikon needs to be humbled a little. I won't go into my story of unhappiness with fruitless Nikon service calls, suffice it to say that after 20 Nikon years, I am the happy owner of Olympus and Canon equipment. No more Nikon unless it is just the cat's meow, which it isn't.
George J Kunze

----- Original Message -----
From: Jon Zax
Sent: Monday, August 12, 2002 6:46 PM
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: [Digital BW] customer support polaroid

In light of the recent tirades over the customer service, or lack there  
of, and Nikon I wish to report
a recent experience that might sway people into the purchase of a  
Polaroid scanner.

I have a SS4000 that has served me very well for several years and the  
other day in the middle of a scanning session
it failed to recognize the film holder and when I restarted it ,would  
not come out of initialization.

I called Polaroid tech support, they answered promptly and when I  
explained what was happening,
the tech knew of the symptoms and took my address and said they had  
designed a special little brush that would
fix the problem.

Three days later, the brush  is delivered to me, free of charge, ( the  
tech didn't even ask when I bought my scanner or anything)
I followed the very clear instructions and in less time than it's taking  
me to type in the story, my scanner was up and running.

Not bad for a company that's in receivership.


J.Z.


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