Digital BW, The Print

> -----Original Message-----
> From: Jon Zax [mailto:lotus@ionix.net] 
> Sent: Monday, August 12, 2002 5:26 PM
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: [Digital BW] customer support polaroid
> 
> 
> In light of the recent tirades over the customer service, or 
> lack there 
> of, and Nikon I wish to report
> a recent experience that might sway people into the purchase of a 
> Polaroid scanner.
> 
> I have a SS4000 that has served me very well for several 
> years and the 
> other day in the middle of a scanning session
> it failed to recognize the film holder and when I restarted it ,would 
> not come out of initialization.
> 
> I called Polaroid tech support, they answered promptly and when I 
> explained what was happening,
> the tech knew of the symptoms and took my address and said they had 
> designed a special little brush that would
> fix the problem.
> 
> Three days later, the brush  is delivered to me, free of 
> charge, ( the 
> tech didn't even ask when I bought my scanner or anything)
> I followed the very clear instructions and in less time than 
> it's taking 
> me to type in the story, my scanner was up and running.
> 
> Not bad for a company that's in receivership.
> 
> 
> J.Z.
>

----- Original Message -----
From: Jon Zax
Sent: Monday, August 12, 2002 6:46 PM
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: [Digital BW] customer support polaroid

In light of the recent tirades over the customer service, or lack there  
of, and Nikon I wish to report
a recent experience that might sway people into the purchase of a  
Polaroid scanner.

I have a SS4000 that has served me very well for several years and the  
other day in the middle of a scanning session
it failed to recognize the film holder and when I restarted it ,would  
not come out of initialization.

I called Polaroid tech support, they answered promptly and when I  
explained what was happening,
the tech knew of the symptoms and took my address and said they had  
designed a special little brush that would
fix the problem.

Three days later, the brush  is delivered to me, free of charge, ( the  
tech didn't even ask when I bought my scanner or anything)
I followed the very clear instructions and in less time than it's taking  
me to type in the story, my scanner was up and running.

Not bad for a company that's in receivership.


J.Z.


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----- Original Message -----
From: Stephen Petegorsky
Sent: Tuesday, August 13, 2002 6:28 AM
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: Re: [Digital BW] customer support polaroid

I know that George was being funny about Polaroid's service and fear of
bankruptcy, but I have to say that Polaroid has been very good to me for
many years - way before their current financial problems.  They are one of
the very few companies that still had some kind of decent artist support
program through good times and bad; they still have been incredibly helpful
and positive when it comes to listening to artists, encouraging them to
experiment with Polaroid materials, maintaining a collection and producing
books of work done with Polaroid stuff, and so on.

Sure they have made some odd products here and there, but I, for one, really
hope that they survive and flourish.


Stephen Petegorsky
petegorsky@...
web site - www.spphoto.com


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