Digital BW, The Print

Interesting. I also have a Polaroid SS4000, which worked fine last time
I tried. But you never know... Where does one "brush" to fix the
problem?

Richard Wolfson

> -----Original Message-----
> From: Jon Zax [mailto:lotus@ionix.net] 
> Sent: Monday, August 12, 2002 5:26 PM
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: [Digital BW] customer support polaroid
> 
> 
> In light of the recent tirades over the customer service, or 
> lack there 
> of, and Nikon I wish to report
> a recent experience that might sway people into the purchase of a 
> Polaroid scanner.
> 
> I have a SS4000 that has served me very well for several 
> years and the 
> other day in the middle of a scanning session
> it failed to recognize the film holder and when I restarted it ,would 
> not come out of initialization.
> 
> I called Polaroid tech support, they answered promptly and when I 
> explained what was happening,
> the tech knew of the symptoms and took my address and said they had 
> designed a special little brush that would
> fix the problem.
> 
> Three days later, the brush  is delivered to me, free of 
> charge, ( the 
> tech didn't even ask when I bought my scanner or anything)
> I followed the very clear instructions and in less time than 
> it's taking 
> me to type in the story, my scanner was up and running.
> 
> Not bad for a company that's in receivership.
> 
> 
> J.Z.
>