Digital BW, The Print

I apparently missed the Nikon tirade you've mentioned. (No surprise--it was
probably under some ancient and no longer relevant subject line ;-)

In any case, I had to make several calls to Nikon support regarding my
LS4000 scanner. Without exception, I found them to be prompt, knowledgeable
and courteous, even when it was a case of a certain user failing to read the
manual before calling. In fact, I'd rate them as one of the best for human
phone support that you don't have to pay for. Can't speak for their support
in any other area, but I would not hesitate to recommend a Nikon film
scanner for this or any other reason.

Doug


> Date: Mon, 12 Aug 2002 23:00:19 -0400
> From: "GJ Kunze" <Colaidian@...>
> Subject: Re: customer support polaroid
> 
> See what the fear of bankruptcy can do to a company. :)
> Nikon needs to be humbled a little. I won't go into my story of unhappiness
> with fruitless Nikon service calls, suffice it to say that after 20 Nikon
> years, I am the happy owner of Olympus and Canon equipment. No more Nikon
> unless it is just the cat's meow, which it isn't.
> George J Kunze
> 
> ----- Original Message -----
> From: Jon Zax
> Sent: Monday, August 12, 2002 6:46 PM
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: [Digital BW] customer support polaroid
> 
> In light of the recent tirades over the customer service, or lack there
> of, and Nikon I wish to report
> a recent experience that might sway people into the purchase of a
> Polaroid scanner.

[SNIP]