Digital BW, The Print

Not to nitpick this to death, but I never said "sell the most printers".
I said "maximize sales", meaning dollars.
 
Yeah, I suppose if you PO enough customers into not buying your product,
that will reduce your tech support load.
 
Lloyd
 

-----Original Message-----
From: Robert Morrison [mailto:rmorrison@...] 
Sent: Monday, August 19, 2002 11:18 PM
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Subject: Re: [Digital BW] Imageprint


On 8/19/02 8:07 PM, "Lloyd O'Daniel" <lodaniel@...> wrote:

> The bottom line is that Epson saw fit to release the 2100 with all the
> advertised features and software of the original Japanese model. Then,
> they released the 2200 as a crippled, stripped-down version of that
> printer. And, it's the only one I can get. I resent that. Epson
doesn't
> owe me anything, but I don't have to buy the printer. I wouldn't have
> bought my Camry had Toyota decided to offer AC and automatic
> transmission only outside North America. If Epson's goal is to
maximize
> sales rather than alienate the most affluent portion of their customer
> base (the US and Canada), then they should realize what a big PR
fiasco
> this is and try to rectify it. It's called Customer Relations.

Correction, Epson's goal is not to sell the most printers...but to make
the
most money...that's a very, very different thing.
> 
> Beta testing and feature sets should be done before the product is
> marketed anywhere. It seems to me that Epson either deprived us of
> useful features, or foisted junk on the rest of the world. Not good
> either way.

They were.  Epson Europe decided to ignore the feedback...Epson America
didn't because ultimately each market is responsible for providing its
own
technical support.

Robert




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