Digital BW, The Print

I called Epson with the # Paul gave yesterday and Debbie said she 
would get back to me. Well today she called back today and said 
nothing has changed. When I told her several other people complained 
and I mentioned Pauls name, she said she would get back to me. She 
called again and said they would like to see the paper and offered to 
send me 2 packs if I would send them the one I have. I have a pack 
with thesame lot # everybody else has.

THANKS PAUL

Vinny
http://www.wulfsden.com





--- In DigitalBlackandWhiteThePrint@y..., "Paul Roark" 
<paul.roark@v...> wrote:
> Jerry wrote:
> 
> >I got a note from Atlex.com to complain to epson about the new EAM
> >paper.  Here is what she said:
> >...you can send it back to us and we will replace it for you...
> >but if you would like to ask Epson if they have changed try
> >calling 800-463-7766
> 
> I called Epson at the above number, and they referred me to the 
Customer
> Relations number: (562) 276-1311.  At that number Theresa Vaca 
offered to
> replace the paper with a different lot number -- assuming they had 
one.  She
> even invited me to send back open packages, which I did.  She did 
not appear
> to know of any problems with the paper.
> 
> While I was chatting with her, I asked why Epson continued to call 
the
> letter-size versions of this paper "Archival Matte" instead of 
the "Enhanced
> Matte" name of the roll paper.  Her view was that the "Enhanced 
Matte" name
> was just to distinguish the paper that had no water marks on the 
back from
> paper that did have such marks.  So, yet another story about why 
the name
> was changed.
> 
> Paul
> http://www.PaulRoark.com