Digital BW, The Print

I just called Epson also. Spoke with a Di Bolton, who asked me to 
send the paper back. She also said she was not aware of this issue 
with the paper.

Let's see what comes out of this whole situation.

Shilesh

--- In DigitalBlackandWhiteThePrint@y..., "Vincent Orlando" 
<orlandovl@h...> wrote:
> 
> I called Epson with the # Paul gave yesterday and Debbie said she 
> would get back to me. Well today she called back today and said 
> nothing has changed. When I told her several other people 
complained 
> and I mentioned Pauls name, she said she would get back to me. She 
> called again and said they would like to see the paper and offered 
to 
> send me 2 packs if I would send them the one I have. I have a pack 
> with thesame lot # everybody else has.
> 
> THANKS PAUL
> 
> Vinny
> http://www.wulfsden.com
> 
> 
> 
> 
> 
> --- In DigitalBlackandWhiteThePrint@y..., "Paul Roark" 
> <paul.roark@v...> wrote:
> > Jerry wrote:
> > 
> > >I got a note from Atlex.com to complain to epson about the new 
EAM
> > >paper.  Here is what she said:
> > >...you can send it back to us and we will replace it for you...
> > >but if you would like to ask Epson if they have changed try
> > >calling 800-463-7766
> > 
> > I called Epson at the above number, and they referred me to the 
> Customer
> > Relations number: (562) 276-1311.  At that number Theresa Vaca 
> offered to
> > replace the paper with a different lot number -- assuming they 
had 
> one.  She
> > even invited me to send back open packages, which I did.  She did 
> not appear
> > to know of any problems with the paper.
> > 
> > While I was chatting with her, I asked why Epson continued to 
call 
> the
> > letter-size versions of this paper "Archival Matte" instead of 
> the "Enhanced
> > Matte" name of the roll paper.  Her view was that the "Enhanced 
> Matte" name
> > was just to distinguish the paper that had no water marks on the 
> back from
> > paper that did have such marks.  So, yet another story about why 
> the name
> > was changed.
> > 
> > Paul
> > http://www.PaulRoark.com