Digital BW, The Print

Good for you- yes you did get lucky.

Not to bad mouth Epson too much...I have had some excellent service
from them.

I now buy all my printers through a local COMPUSA. With a 2 year
warranty. Since I have a good buisness relationship with this one
store  they go beyond the normal limits of the warranty, for example,
they are willing to give me a NEW, not refurb 2200 if mine goes belly
up. It was also how I was able to grab a 2200 early- my contact
diverted one as soon as it appeared in the pipeline. It would have
disapeared an hour later.
Jim H.



--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "bob_michaels"
<bob@b...> wrote:
> I guess it's the luck of the draw at Epson. I told them my printer
> would no longer work after trying to use a 3rd party flush cart that
> was missing the chip even though the box said it was chipped. (it
> bends the pins that read the chip, so the printer will never work
> again with any cart)They immediately replaced it under warranty. This
> was a case where the printer clearly was damaged by a 3rd party
> product and they were not bothered by that. 
> Bob Michaels
> 
>  --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "jim hayes"
> <jimhayes@f...> wrote:
> > I don't recommend this at all. You have to deal with people that know
> > far less than most experienced users I'm afraid, but they're programed
> > to stop you in your tracks if you admit 3rd party to them. I even had
> > a tech when I called about my 2200 keep insisting he wasn't going to
> > help me because I was using 3rd party inks. I had to explain to him
> > twice that Ultrachrome inks WERE Epson inks!!!
> > 
> > Then he refused to help me because I admitted I used Somerset instead
> > of the Epson version (velvet)paper. Non standard 3rd party paper,
um...
> > 
> > Other techs have been far more reasonable and knowledgable. But don't
> > count on it.
> > Jim H.
> > 
> > 
> > 
> > 
> > 
> > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Ed Mathews"
> > <ed@l...> wrote:
> > > > -----Original Message-----
> > > > From: Tom Husband [mailto:thusband@s...] 
> > > <snip>
> > > > If it is the printer will Epson honor the warrantee 
> > > > even if it's someone else's ink?  I've heard both yay and nay on 
> > > > this. 
> > > 
> > > I'm sure I'm just days from finding this out myself firsthand.  I'm
> > > going to be honest with them, and I expect them to do the right
thing.
> > > If they keep track of their calls, they'll see I already called
once,
> > > just two days after receiving the printer.  I'll let everyone know
> what
> > > the outcome is.
> > > 
> > > > Beautiful images on your site by the way!
> > > 
> > > :)  Thank you.
> > > 
> > > Ed
> > > http://lightandsilver.com