Digital BW, The Print

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Amadou Diallo" 
<amadiallo2001@y...> wrote:
> Yeah it seems ErgoSoft's web site hasn't been updated in a while. Note: StudioPrint 
> and PosterPrint are identical products with the exception that PosterPrint is 
> postscript-enabled and StudioPrint is Raster only. Both products are currently at 
> version 10. So some of the screenshots and info on their site are useful, albeit in a 
> limited way. A call or email will get you a fully functional demo.
> 
> I haven't used StudioPrint to drive any of the desktop models, but the manual 
> clearly lists the 3000 and 5000 series as being suported.

For those of you who don't know me, my name is Robert Eversole and I am an idiot.  I 
was on the idiot-wagon for more than twelve months before I fell off this last time.

I recently received an email asking me about Quad Black support for the 2200.  
Without thinking, not only did I emphatically say we supported it, I went on to say we 
supported it for the 3000 and 5000 as well.  That's when I put my lips to evil drink of 
idiocy.  I am so ashamed!

What I failed to recall is that we had more than our fair share of technical issues 
writing a comprehensive driver for the 2200.  Once we incorporated the Epson 
Screening algorithms, I recommended to Switzerland to issue the final release without 
our other screening algorithms because most, if not all, users will likely only use the 
Epson Screening anyway.  Well, the Epson Screening does not provide individual ink 
channel control thereby eliminating our ability to support Quad Black inksets.  This 
has absolutely nothing to do with licensing, which unfortunately is the element I 
zeroed in on instead of the technical limitations we were presented with.

With regard to the 3000 and 5000, we simply made a conscious decision not to 
update that driver for version 10.  I will look into development time for such Quad 
support and let you know (so long as there is a market for it).  There would not be a 
Desktop version (under 24") leaving it to be included in the Small Format (24") level 
and above only.  Your feedback would be appreciated.

Now, about the website... quite frankly, it sucks by American standards.  We are 
beginning the process of a redesign but these things never come fast nor easy.  I 
have personally taken this for granted as we have preferred to let the software and 
our customers do the talking for us.  True, it has likely handicapped any opportunity 
for explosive growth, but in turn, our high degree of interaction has led to an 
extremely happy user base which, to me, is the most important element to success in 
my book (I certainly don't plan on winning any Businessman of the Year awards any 
time soon).  I promise I will work to put together a comprehensive website with all of 
our products before the end of the summer.  

Until then, I encourage anybody who is interested in our products to contact us 
directly and we will ensure that you get the facts most important to you, the fact that 
it works for you in your environment.  We won't waste your time if it won't work for 
you.

So let the flaming begin, I expect it following such an egregious error but please don't 
hold it against my company.  It wouldn't be fair to them and it wouldn't be fair to you 
or your images if you gave up on our products just because I'm an idiot.

Best Regards,

Robert
-- 
Robert Eversole
President
ErgoSoft U. S. LLC

reversole@...
T     703.464.0876
F     703.783.6201
IM   ergosoft1