Digital BW, The Print

I have continually been impressed with the high level of customer
service from MIS since I started using their inks and CFS some 15
months ago. MIS's customer support is like what we received decades
ago while support has generally suffered a substantial decline in our
modern day high volumne / low cost environment. 

The MIS website is full of great product and workflow information plus
curves. But it also has some very effective problem solving sections.
While digital printing has become user friendly, thanks to a handfull
of people, there remains much complexity behind the scenes.

Where they really shine is when you call with a complex problem. You
get the idea that they are committed to solving your problem no matter
what it takes in their time or replacement product. Plus if you convey
that you've really done your homework and really exhausted all the
common remedies, they accept that and don't insult your intelligence
by starting from scratch. I don't know what they do when you call and
say "Duh...., my printer won't print" but belive those people needed
to be referred to written instructions or the website anyway. 

I'm willing to pay a bit more for a product to get that kind of
service. But they are no more expensive, even less than a competitor.
That's why MIS gets my business for inks and CFS'. 

Bob Michaels