Digital BW, The Print

I have continually been impressed with the high level of customer
service from MIS since I started using their inks and CFS some 15
months ago. MIS's customer support is like what we received decades
ago while support has generally suffered a substantial decline in our
modern day high volumne / low cost environment. 

The MIS website is full of great product and workflow information plus
curves. But it also has some very effective problem solving sections.
While digital printing has become user friendly, thanks to a handfull
of people, there remains much complexity behind the scenes.

Where they really shine is when you call with a complex problem. You
get the idea that they are committed to solving your problem no matter
what it takes in their time or replacement product. Plus if you convey
that you've really done your homework and really exhausted all the
common remedies, they accept that and don't insult your intelligence
by starting from scratch. I don't know what they do when you call and
say "Duh...., my printer won't print" but belive those people needed
to be referred to written instructions or the website anyway. 

I'm willing to pay a bit more for a product to get that kind of
service. But they are no more expensive, even less than a competitor.
That's why MIS gets my business for inks and CFS'. 

Bob Michaels

> I have continually been impressed with the high level of customer
> service from MIS

That's nice to hear since I'm reluctantly being forced to consider 
another source (I have NOT been using MIS so far) for my BW printing 
needs. The company I have been using has great products, but now has 
established a trend of indicating something is in stock and then when 
I order it 3-day air I receive it 30 days later with no phone call or 
e-mail of explanation. Calls to the customer service answering 
machine are not returned, and promises are retreated from.

I print BW mainly for personal satisfaction and I want it to be fun 
so I'm not letting that situation "get" to me. However, if I were 
depending on BW printing for income there is no way I could use my 
present supplier. I'm going to give MIS serious consideration because 
good customer service is extremely important. Thanks for the post.