Digital BW, The Print

I tried to contact them a couple times via e-mail and they were s-l-o-w
to respond.  But when I called them, they were fast and courteous, and
extremely helpful.  I think they are good people and a good company, but
form some reason they respond better to phone calls.

Ed
http://lightandsilver.com 

> -----Original Message-----
> From: LAJacobs [mailto:lindajacobs@...] 
> Sent: Thursday, January 22, 2004 6:49 PM
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: [Digital BW] OT: MIS Support?
> 
> 
> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the day 
> so email is my method of contact.  I used their Customer Service/Tech 
> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.