Digital BW, The Print

Forgive the OT post but I know many of you purchase from MIS 
Associates and I would like your input on their customer service. I 
was planning to purchase MIS bw carts for my C82 and/or my 1160, but 
I am having second thoughts because MIS has failed to respond to a 
customer service problem I'm having. The cartridge resetter I 
purchased seems to be defective (tried 3 diff carts), which has 
prevented me from refilling their carts with the UC match inks I 
purchased from them. I contacted MIS via Email last Sunday but have 
had no response thus far. I am unable to telephone MIS during the day 
so email is my method of contact.  I used their Customer Service/Tech 
Support email address. 

Is this typical of MIS' customer service?

TIA for input/suggestions.

Linda J

I tried to contact them a couple times via e-mail and they were s-l-o-w
to respond.  But when I called them, they were fast and courteous, and
extremely helpful.  I think they are good people and a good company, but
form some reason they respond better to phone calls.

Ed
http://lightandsilver.com 

> -----Original Message-----
> From: LAJacobs [mailto:lindajacobs@...] 
> Sent: Thursday, January 22, 2004 6:49 PM
> To: DigitalBlackandWhiteThePrint@yahoogroups.com
> Subject: [Digital BW] OT: MIS Support?
> 
> 
> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the day 
> so email is my method of contact.  I used their Customer Service/Tech 
> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.

I have had good customer service with MIS.  They have always been prompt
in getting back to me.  Not sure which Sunday you contacted them, but if
it was this past Sunday then the next day would have been a holiday
(maybe not closed but could have been short handed).

Eileen

yes that is kinda the word on MIS, they have even told
me as much. great on the phone. okay with email-yet
even my email replies have been relatively swift.
overall MIS rules.
john e

--- Ed Mathews <ed@...> wrote:
> I tried to contact them a couple times via e-mail
> and they were s-l-o-w
> to respond.  But when I called them, they were fast
> and courteous, and
> extremely helpful.  I think they are good people and
> a good company, but
> form some reason they respond better to phone calls.
> 
> Ed
> http://lightandsilver.com 
> 
> > -----Original Message-----
> > From: LAJacobs [mailto:lindajacobs@...] 
> > Sent: Thursday, January 22, 2004 6:49 PM
> > To: DigitalBlackandWhiteThePrint@yahoogroups.com
> > Subject: [Digital BW] OT: MIS Support?
> > 
> > 
> > Forgive the OT post but I know many of you
> purchase from MIS 
> > Associates and I would like your input on their
> customer service. I 
> > was planning to purchase MIS bw carts for my C82
> and/or my 1160, but 
> > I am having second thoughts because MIS has failed
> to respond to a 
> > customer service problem I'm having. The cartridge
> resetter I 
> > purchased seems to be defective (tried 3 diff
> carts), which has 
> > prevented me from refilling their carts with the
> UC match inks I 
> > purchased from them. I contacted MIS via Email
> last Sunday but have 
> > had no response thus far. I am unable to telephone
> MIS during the day 
> > so email is my method of contact.  I used their
> Customer Service/Tech 
> > Support email address. 
> > 
> > Is this typical of MIS' customer service?
> > 
> > TIA for input/suggestions.
> 
> 

__________________________________
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I have used them for about 3 years and in my experience they always 
honor their promises and resolve problems as soon as humanly 
possible... now, I have never emailed for assistance, but always call 
Bob directly (I get the impression that it is a very very small 
operation... )  I am so impressed with their service that I would not 
go anywhere else.  Call up and I'm sure you will have a different 
opinion.

mark

PS  this is typical of small operations, they can only do so much and 
email can't be their first priority.

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs" 
<lindajacobs@v...> wrote:
> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, 
but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the 
day 
> so email is my method of contact.  I used their Customer 
Service/Tech 

> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J

MIS will tell you up front that they're not the best as responding to
e-mail and that phoning them is the best way. My experience bears that
out. Like you, I'd love to correspond by e-mail but in their case I
find time to call. Call and you're find their customer service is
first rate. 
Bob Michaels

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs"
<lindajacobs@v...> wrote:

> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the day 
> so email is my method of contact.  I used their Customer Service/Tech 
> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J

...I don't know about you guys, but my inkjet in now my main form of 
photo output so you can't keep me off the photo... "I need to fix 
this NOW!!!"

mark

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Bob Michaels" 
<bob@b...> wrote:
> MIS will tell you up front that they're not the best as responding 
to
> e-mail and that phoning them is the best way. My experience bears 
that
> out. Like you, I'd love to correspond by e-mail but in their case I
> find time to call. Call and you're find their customer service is
> first rate. 
> Bob Michaels
> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs"
> <lindajacobs@v...> wrote:
> > Forgive the OT post but I know many of you purchase from MIS 
> > Associates and I would like your input on their customer service. 
I 
> > was planning to purchase MIS bw carts for my C82 and/or my 1160, 
but 
> > I am having second thoughts because MIS has failed to respond to 
a 
> > customer service problem I'm having. The cartridge resetter I 
> > purchased seems to be defective (tried 3 diff carts), which has 
> > prevented me from refilling their carts with the UC match inks I 
> > purchased from them. I contacted MIS via Email last Sunday but 
have 
> > had no response thus far. I am unable to telephone MIS during the 
day 
> > so email is my method of contact.  I used their Customer 
Service/Tech 

> > Support email address. 
> > 
> > Is this typical of MIS' customer service?
> > 
> > TIA for input/suggestions.
> > 
> > Linda J

Thanks to all who replied - what nice tesimonies! I'm going to try 
again and will stay home a little later tomorrow so I can call MIS. 
In thinking about it, Bob probably can solve problems a whole lot 
faster over the phone than by trading emails.

I appreciate the input. 

Linda J...who is a tad cranky what with a C82 needing a cartridge and 
an 1160 needing a CIS rehab.

 "Mark Hahn" <markhahn2000@y...> wrote:
(snip)
>now, I have never emailed for assistance, but always call 
> Bob directly (I get the impression that it is a very very small 
> operation... )  I am so impressed with their service that I would 
not 
> go anywhere else.  Call up and I'm sure you will have a different 
> opinion.
> 
> mark
> 
> PS  this is typical of small operations, they can only do so much 
and 
> email can't be their first priority.

I'm not sure what your problem with this cartridge resetter involves, 
but when I first used one I was unaware of the fact (no mention in 
instructions) that you have to push against the chip -- gently, the 
prongs will recede into the resetter -- to reset it and get the green 
light indicating that the cart has been reset. I discovered this fact 
by accident.

Chris Hargens

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs" 
<lindajacobs@v...> wrote:
> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, 
but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the 
day 
> so email is my method of contact.  I used their Customer 
Service/Tech 

> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J

E-mail is certainly NOT the best way to communicate with MIS...

I do echo the sentiments of others here in saying they are on a short 
list in my book as one of the most honest and user/consumer oriented 
companies I have EVER dealt with.

 
Keith Krebs

"Just some guy," caretaker of the Multiverse's largest EPSON printer 
User Community (highly recommended by Vogon Poets and MegaDodo 
Publications), at:
http://groups.yahoo.com/group/EPSON_Printers/
and  the Multiverse's largest Canon printer User  Community at:
http://groups.yahoo.com/group/Canon-printers
"For the rest of you out there, the secret is to bang the rocks together 
guys"

I have conversed with MIS via email as I live in the UK.  I must admit that
you have to be patient but they responded to each and every one of my emails
­ although sometimes with a 2-3 day delay.




[Non-text portions of this message have been removed]

Linda, one more thought. IF you've gone completely through all the
website suggested fixes and still have a problem, MIS is very good. I
know this for a fact. 

But, I sense that if you just called them first without trying all
their website help, they may be less helpful. Actually the website
help is very good but does need to be better organized. 

Mark hit it on the head. It's a small busy operation. But real good
people. 

FWIW, I use their F-16 chip resetter and find it flawless. 

Bob Michaels 

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs"
<lindajacobs@v...> wrote:

> Thanks to all who replied - what nice tesimonies! I'm going to try 
> again and will stay home a little later tomorrow so I can call MIS. 
> In thinking about it, Bob probably can solve problems a whole lot 
> faster over the phone than by trading emails.
> 
> I appreciate the input. 
> 
> Linda J...who is a tad cranky what with a C82 needing a cartridge and 
> an 1160 needing a CIS rehab.
> 
>  "Mark Hahn" <markhahn2000@y...> wrote:
> (snip)
> >now, I have never emailed for assistance, but always call 
> > Bob directly (I get the impression that it is a very very small 
> > operation... )  I am so impressed with their service that I would 
> not 
> > go anywhere else.  Call up and I'm sure you will have a different 
> > opinion.
> > 
> > mark
> > 
> > PS  this is typical of small operations, they can only do so much 
> and 
> > email can't be their first priority.

I haven't used their customer support, but I use their resetter and at
the beginning I was unable to make it work. Mine does not alligns as
it is supposed to. I found that by positioning the resetter's pins on
the cartridge contacts "by eye" (i.e. by moving the cartridge a bit
off the resetter guides) it works fine. 

manuel 

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs"
<lindajacobs@v...> wrote:

> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the day 
> so email is my method of contact.  I used their Customer Service/Tech 
> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J

Ed Mathews  el 23/1/04 01:04 escribió

> I tried to contact them a couple times via e-mail and they were s-l-o-w
> to respond.  But when I called them, they were fast and courteous, and
> extremely helpful.

For people like me outside the US as english is not my mother language, the
email is the best support option. It's a pain that MIS don't care this
online support.I have been trying to contact them since two days ago.

BTW, Mis write me because they have some kind of problem with the spelling
of my Last name PEÑA.
Could anyone tell me this letter is named in english?.
Ñ the same that in EspaÑa.

Best regards
-- 
Aitor Peña Inclán

I also have had a few emails that were never answered,
and been put on hold (non toll free call) for so long
I just gave up... They may have good inks, but I am 
not in any way pleased with MIS with regards to tech 
support.

Aitor, just use the letter n as there is no ñ in the English alphabet.

Best,
Alex 
Orlando Fla

> Could anyone tell me this letter is named in english?.
> Ñ the same that in EspaÑa.
> 
> Best regards
> -- 
> Aitor Peña Inclán

B. Alex Pettit Jr.  el 23/1/04 11:27 escribió

> Aitor, just use the letter n as there is no ñ in the English alphabet.

But its in my credit card name, that's why Mis have problems to charge the
order.
Do you know which is combination in the keyboard to write it?

Aitor

----- Original Message ----- 

From: "aitor Pe\ufffda Incl\ufffdn" <aitorpinclan@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Friday, January 23, 2004 12:11 PM
Subject: Re: [Digital BW] OT: MIS Support?


B. Alex Pettit Jr.  el 23/1/04 11:27 escribi\ufffd

> Aitor, just use the letter n as there is no \ufffd in the English
alphabet.

But its in my credit card name, that's why Mis have problems to
charge the
order.
Do you know which is combination in the keyboard to write it?

Aitor

\ufffd (Alt 0209), unicode, U+00D1, Windows
 \ufffd (Alt 0241), unicode, U+00F1, Windows

Ernst




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Linda,

I have always had better results contacting MIS on the phone.  It is a 
small company and email may not be their best use of technical staff time. 
Need to hire a guy in Jaipur with a flip chart.  :-)  I have bought ink 
from them for several years and have been very pleased.  There may be 
someone on this list or the Epson list that can sort out your chip re-set 
problem.

AZ

At 11:49 PM 1/22/04 +0000, you wrote:
>Forgive the OT post but I know many of you purchase from MIS
>Associates and I would like your input on their customer service. I
>was planning to purchase MIS bw carts for my C82 and/or my 1160, but
>I am having second thoughts because MIS has failed to respond to a
>customer service problem I'm having. The cartridge resetter I
>purchased seems to be defective (tried 3 diff carts), which has
>prevented me from refilling their carts with the UC match inks I
>purchased from them. I contacted MIS via Email last Sunday but have
>had no response thus far. I am unable to telephone MIS during the day
>so email is my method of contact.  I used their Customer Service/Tech
>Support email address.
>
>Is this typical of MIS' customer service?
>
>TIA for input/suggestions.
>
>Linda J


Build a Lookaround!
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Aitor,
It's the Latin small/large Number With Tilde in the Character Map in the O/S. If you are using WinXP... click Start...All Programs...Accessories...System Tools...Character Map.
 
Al

aitor Pe�a Incl�n <aitorpinclan@...> wrote:
B. Alex Pettit Jr.  el 23/1/04 11:27 escribi�

> Aitor, just use the letter n as there is no � in the English alphabet.

But its in my credit card name, that's why Mis have problems to charge the
order.
Do you know which is combination in the keyboard to write it?

Aitor





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[Non-text portions of this message have been removed]