Digital BW, The Print

I have used them for about 3 years and in my experience they always 
honor their promises and resolve problems as soon as humanly 
possible... now, I have never emailed for assistance, but always call 
Bob directly (I get the impression that it is a very very small 
operation... )  I am so impressed with their service that I would not 
go anywhere else.  Call up and I'm sure you will have a different 
opinion.

mark

PS  this is typical of small operations, they can only do so much and 
email can't be their first priority.

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "LAJacobs" 
<lindajacobs@v...> wrote:
> Forgive the OT post but I know many of you purchase from MIS 
> Associates and I would like your input on their customer service. I 
> was planning to purchase MIS bw carts for my C82 and/or my 1160, 
but 
> I am having second thoughts because MIS has failed to respond to a 
> customer service problem I'm having. The cartridge resetter I 
> purchased seems to be defective (tried 3 diff carts), which has 
> prevented me from refilling their carts with the UC match inks I 
> purchased from them. I contacted MIS via Email last Sunday but have 
> had no response thus far. I am unable to telephone MIS during the 
day 
> so email is my method of contact.  I used their Customer 
Service/Tech 
> Support email address. 
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J