Digital BW, The Print

Linda,

I have always had better results contacting MIS on the phone.  It is a 
small company and email may not be their best use of technical staff time. 
Need to hire a guy in Jaipur with a flip chart.  :-)  I have bought ink 
from them for several years and have been very pleased.  There may be 
someone on this list or the Epson list that can sort out your chip re-set 
problem.

AZ

At 11:49 PM 1/22/04 +0000, you wrote:
>Forgive the OT post but I know many of you purchase from MIS
>Associates and I would like your input on their customer service. I
>was planning to purchase MIS bw carts for my C82 and/or my 1160, but
>I am having second thoughts because MIS has failed to respond to a
>customer service problem I'm having. The cartridge resetter I
>purchased seems to be defective (tried 3 diff carts), which has
>prevented me from refilling their carts with the UC match inks I
>purchased from them. I contacted MIS via Email last Sunday but have
>had no response thus far. I am unable to telephone MIS during the day
>so email is my method of contact.  I used their Customer Service/Tech
>Support email address.
>
>Is this typical of MIS' customer service?
>
>TIA for input/suggestions.
>
>Linda J


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